Planet 7 Casino - Won't pay, won't respond

86 hours left for buffy415 to respond.
buffy415 United States
posted on October 17, 2016.

Event 50527789 Approved 8/27/2016 4:01:13 PM Amount ($2,013.00)
Event 50908517 Appoved 8/31/2016 4:08:55 PM Amount ($1,867.00)
(Reference #: LTK12166067235057X)

I have emailed support, the payouts department, my old escalation manager, live chat - pretty much everyone who can be contacted at Planet 7 and the most thorough response I have received was "hi, please contact us via Chat". When I contacted live chat, for the 4th time, they said my payments were approved but it looks like they are delayed and that they would escalate to their manager. However, nothing happened as a result of that action. I still do not know where my payouts are at and I cannot get any information from Planet 7.

posted on October 20, 2016.

Hi Buffy415--

First, I must apologize for the delays, but also for my very slow reply. Unfortunately, I've been traveling for work and I'm now just trying to get caught up while still on the road.

I've looked at your account and I do see that payments have been sent off to processing. Unfortunately, I have limited access to information while I'm away--I'll have to speak with my colleague in the morning to get all of the information necessary to give you the answers you're looking for.

I'll be back tomorrow with information.

Again, apologies for not being on top of things,


posted on October 24, 2016.

Dear @Buffy415,

Please let us know if there's some update on your issue.