GR88 Casino - Won't pay and confiscated funds

RESOLVED
areios Finland
posted on September 15, 2014.

Hi,

I made a deposit, took a bonus, made the WR and submitted a withdrawal a week ago. My account was verified in few days. I have been asking repeatedly when the payment was going to be processed, and got answers that were not accurate. Since I won 3100 euros and the withdrawal limit to Mastercards is 600 euros per week, my withdrawal (also limit is one withdrawal per week at gr88) was of 600 euros. Today, after constantly asking for the payment, they promised it would processed. All I got was an email stating that the "withdrawal failed", giving no reason and asking to re-submit the withdrawal. I checked my account and the withdrawal shows as "failed" but the money never went back to my gaming account. So now the balance is 2600 euros, no withdrawal is proces­sed­/pe­ndi­ng/paid and I guess I have to wait a week again in order to withdraw again. Hope somebody can help me, all I get is runaround and postponement of payin.

- Ari, Finland

AskGamblers
posted on September 18, 2014.

Is this complaint resolved? Casino informed us that you requested your withdrawal or even maybe cashed it out. Please confirm, areios.

areios Finland
posted on September 18, 2014.

Hi,

I was returned the missing sum of 600 euros. But I would still consider this case open until I actually get paid. My withdrawal is now in pending state as the previous one was over a week. I will keep you informed. The very friendly affiliate manager has helped me a great deal and put the wheels moving and told me that the withdrawal could be processed today. I will keep you posted.

- Ari

areios Finland
posted on September 19, 2014.

Hi,

I was fully paid and this case is resolved. Thank you MojoMatt!

Ari
Finland

posted on September 19, 2014.

Hi Ari,

Our pleasure, and my sincere apologies for the painful process over the last 3 days.

If there is anything else we can do for you - please let me know, and I would be happy to help.

Wishing you lots of big wins (and a big jackpot win).

Regards
Rak

AskGamblers
posted on September 19, 2014.

Complaint resolved!