Royal Vegas Casino - Won $1000 on March 30th and still didn't receive it

RESOLVED
Sandra Green Canada
posted on April 19, 2016.

won 1000 dollars on march 30th and still havent received it won 400 just after that and got it. Was told they were both sent together
I want my money so if you could please help me out i would appreciate it.Its been a while since i have won and i really fell like im getting nothing but the run around from royal vegas . They have never did this to me with all the withdrawls i have made with them.

posted on April 20, 2016.

Hi Darrell

The payment of 1000CAD was made on 29/02/2016 and the one for 400CAD was made on 04/04/2016 to your Echeck account.

I will be mailing you the ticket numbers which you can use to enquire at Echeck when the payments were credited to your account. We have not received any notification from Echeck that our payment was rejected or returned.

Please mail me at [email protected] to inform me of what happened.

Regards

Wim
Fortune Lounge

AskGamblers
posted on April 23, 2016.

Dear Sandra,

Did you receive your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.