NextCasino - Withdrawal being unjustly withheld

Cobblers_3 United Kingdom
posted on September 5, 2016.

I played and withdrew £300 from next casino on Friday 2nd sept. I emailed them to freeze my account for a week as soon as I had withdrew (because it's too easy to roll back the winnings these days!)
I received an email from Every Matrix saying
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View Ticket: #EXC-101-63649
Self exclusion notification
Created: 03 September 2016 02:29 AM Updated: 05 September 2016 11:03 AM
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Andrei Dinescu
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Posted on: 05 September 2016 11:03 AM
Can someone please reply?
[email protected]..

Posted on: 05 September 2016 10:18 AM
Can someone please reply before I have to escalate this?
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Posted on: 03 September 2016 09:19 AM
I've tried to email but the email address doesn't work. Also I haven't tried to re open any accounts since my last withdrawal from next casino so why has this deposit been held up?
[email protected]..

Posted on: 03 September 2016 05:04 AM
Please explain why my withdrawal with next casino was rejected? I haven't attempted to open any accounts since my last withdrawal with them?
Andrei Dinescu

Posted on: 03 September 2016 02:29 AM
Dear Edward,

You recently attempted to register an account with However, as you have previously used the self-exclusion option from other sites managed and operated by EveryMatrix and have not taken positive action to reopen these accounts, we are due to UK regulations not permitted to let you gamble with us.

Nevertheless, your initial self-exclusion has ended and therefore it is possible to reopen your gaming account/s should you wish to do so, yet this does require specific positive action to be taken by you.

Therefore if you wish to reopen any of your accounts, you can do so by contacting us directly via [email protected] specifying this wish. Note that EveryMatrix will impose a 24 hours cooling-off period before the account/s again become active. Kindly visit the Terms and Conditions for more information about how we treat self-exclusion.
I found this strange as I had been playing at next casino for a while now, and withdrew money with no problems the previous week!
Emailed next casino who said it would be dealt with directly by every matrix but not heard a peep from them. If I am self excluded from other sites under their name I was completely unaware. And if I was, why did they let me play, deposit and withdraw from next casino with no problems? As soon as you win any sort of decent money casinos make it so hard to claim what is yours.
Next casino have been completely unhelpful with this and every matrix have been silent. I would just like my winnings refunded please!

posted on September 7, 2016.


I believe the player needs to come on here and withdraw this complaint. It is not directed towards us, NextCasino. And as we understand it, it has also already been resolved by the platform provider, Everymatrix.


posted on September 10, 2016.

Dear @Cobblers_3,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.