Ladbrokes Casino - Winnings withheld for too long now

RESOLVED
dangaudreau Canada
posted on November 26, 2016.

I'd like to start off saying all my security documents were verified before winning or even depositing on this site. Since winning a bet on Nov 9th I have been unable to withdrawal my winnings due to a pending security check from ladbrokes security department. What really bothers me is that I contacted the support department to arrange to pick up my winnings from a local shop a week after winning. The staff did not notify about this pending security block, and even arranged for the funds to be picked up. So I wasted my time going to the shop only to find out there is a security block on my account after about 1 hour of waiting. I was told to wait until the security department responds, because they don't have a contact number. This was fine at first but now it's the 26th and I've inquired over 10 times now and everyday I get the same run around.

AskGamblers
posted on November 27, 2016.

Dear @dangaudreau,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

dangaudreau Canada
posted on November 27, 2016.

The disputed amount is 721 pounds.

posted on November 28, 2016.

Hi,

Security checking process is now completed. The player can now withdraw his funds.

Sincerely,
The Support Team

AskGamblers
posted on December 1, 2016.

Dear @dangaudreau,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

dangaudreau Canada
posted on December 2, 2016.

Yeah I received my payment.

As soon as their reputation was on the line the matter was resolved within hours but before that I was ignored for 3 weeks which is inexcusable.

This site could care less about their users especially the ones trying to withdrawal winnings.

AskGamblers
posted on December 2, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.