Planet 7 Casino - Withdrawal nightmare

RESOLVED
Linda Stump-Clay United States
posted on July 29, 2016.

I have been playing on Planet7 casino online and have 2 withdraws pending. One for 200.00 and one for 1,000.00. I keep getting the run around and now they say the 200.00 is approved but refuse to answer me about the 1,000.00. I just went to the site and the remaining 450.00 left on the account has been also removed. I have the chat log showing that all funds ae available for withdrawal but after 30+ emails I'm still getting nowhere.

AskGamblers
posted on August 3, 2016.

Dear Linda,

Please let us know if there's some update on your issue.

posted on August 4, 2016.

Hi Linda--

I'm very sorry for the delays and frustrations you've been through with this.

The reason for your withdrawal amount is simple: You made a $100 deposit, using the Players Reward Card (PRC). The maximum withdrawal on PRC deposits is twice the amount of the deposit. The balance of your winnings become void.

https:­//w­ww.p­la­yer­sre­war­dsc­ard.co­m/t­erm­s-a­nd-­con­dit­ion­s.php

"Players may only cash-out a maximum of two (2) times the amount of the Players Rewards Card amount deposited."

With this in mind, I've checked on your account and I do see that your check is on its way to you. I'm hoping to have your tracking by Friday (Monday at the latest). Generally, players receive their payments the day after we receive tracking.

As soon as your tracking comes in, I'll be back to post an update.

All the best,

Tawni

Linda Stump-Clay United States
posted on August 4, 2016.

My issue had been resolved... THANK YOU

AskGamblers
posted on August 4, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.