African Palace Casino - Withdrawal takes more than 6 weeks

RESOLVED
posted on February 12, 2016.

I have win 300 doller , the money is take out of my account but not transfere to me, then i ask them i get the same storry.
Here is the answer today: Jonathan: I can see you have been waiting for sometime and I do apologise for that. Unfortunately I do not know why its taken this long but we will have to follow up with the finance team on Monday.
They have do this many times , but they never get a answer to me.
An it is not possible to talk with financial team
what can i do

posted on February 15, 2016.

Good morning Janus1414,

Thank you for bringing this to our attention, apologies for the delay.

Please can you supply me with your account number - I will then follow up with the finance team for you and see what can be done to resolve this for you.

AskGamblers
posted on February 15, 2016.

We send to the casino management player's details.

AskGamblers
posted on February 18, 2016.

Dear @janus1414,

Any updates regarding your complaint? Thank you.

posted on February 18, 2016.

Dear Per,

We hope that you’re enjoying all the thrills and excitement that African Palace Casino has to offer!

Congratulations on requesting a withdrawal from African Palace. We have processed your withdrawal request of $300.00; please make a note of your transaction code: 18847861 - this will help us deal with any unlikely queries quickly and efficiently.

If you have any queries, please contact our friendly support team who will be happy to assist, 24/7, via email or phone:

Email: [email protected]

posted on February 19, 2016.

Der Per,

Please note that this matter will be resolved shortly as all the heads are aware and busy rectifying the issues.

Once they are able to feedback they will do so in due time.

Best regards

posted on February 22, 2016.

i get the money today

posted on February 22, 2016.

That is great news.

Thank you for letting us know.

Best regards

AskGamblers
posted on February 22, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.