Complaint status
If you post a complaint, its your obligation to inform us about a status from your end. Not so nice from you.
Complaint History
Sharon 98 submitted a complaint.
Cherry Red Casino responded.
Sharon 98 responded.
Cherry Red Casino responded.
Sharon 98 responded.
Cherry Red Casino responded.
AskGamblers responded.
Sharon 98 responded.
Cherry Red Casino responded.
Closed due to inactivity of submitter.
Withdrawals from Cherry Red Casino
I requested a withdrawl on Nov. 23rd 2011. After a couple weeks I started calling and e-mailing to find out what was going on and was assurred it was due to a large number of withdrawls and to please be patient. Being a VIP member they gave me a bonus to play with. I was able to complete the playthrough requirements and make a withdrawl on that also. As of today I still haven't received any of my money. I am not sure what is going on there but seeing that I have put quite a bit of money into their casino to become a VIP and get this kind of runaround it really makes me mad. I have always recommended Cherry Red to my friends but my opinion of them has drastically changed.
Payouts have been frozen by the intermediary bank. All players with unresolved withdrawals have been sent the tracking number for their payout and were urged to contact their bank.
That was one of the excuses back in early January. Our banks cannot track anything because they did not send the money so quit blowing smoke up us. Your own operators said the tracking number was a load of crap the last time you used this excuse! After 3 going on 4 months just mail a check!
Everything in our power is being done to resolve this issue. Patience is appreciated.
How much patience is expected? If I owed you money and kept telling you that it is in the mail every week for 3 going on 4 months you would have lost all patience. All I want is what is due nothing more.
Please refer all specific concerns to withdrawals@cherryredcasino.com
Again, the casino is working very hard to get all outstanding withdrawals resolved as quickly as possible.
Sharon, have you contacted the casino on this email address?
YES!!! Time and again but they won't respond. Just about everytime I e-mail the VIP department I send them one also. I have tried numerous times when I call to talk to them but I am never allowed, they just give me whatever manager is on at that time. NOW I was told to send a copy of my last months bank statement, (To make sure I never received the money) and they would try to put it on my card. Which is funny because I was told last week that the U.S. could not use the pay to card method!!! AAARRRGGGHHH!!!!
As per my previous response I do apologize, to have all these funds frozen by the bank was certainly not our intension. We are still hoping they will release the funds to our players, until then there isn’t anything we can do. Should we get a response from the bank please be assured we will be in touch immediately.
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E-mail received this morning 3/21/2012
[ #FJR-52454-198]: Re: Withdrawal
1 recipientsCC: recipientsYou MoreBCC: recipientsYou
Hide Details FROM:withdrawals@rushmoreonline.com TO:rick84404@yahoo.com Message flagged Wednesday, March 21, 2012 2:28 AM Dear Rick
Thank you for your email. The reason Bank of America held these funds is because they found out it was used for gambling purposes, at this point they will not release any funds. We have found alternative solutions for future withdrawals but are unable to double pay your winnings. If you have not already, please contact customer support and they will be able to credit your account with your last deposit.
We apologize again for this inconvenience.
Best regards
Tara Murdoch
Withdrawal Department
0 0 What's this? Rushmore Casino Re: 22nd March 2012, 3:36 PM ok, so the answer seems to be:
The reason Bank of America held these funds is because they found out it was used for gambling purposes, at this point they will not release any funds. We have found alternative solutions for future withdrawals but are unable to double pay your winnings. If you have not already, please contact customer support and they will be able to credit your account with your last deposit.
We apologize again for this inconvenience.
0 0 What's this? utahrick Re: 22nd March 2012, 7:36 PM Bank Of America is the Bank your company elected to use to play your customers there winnings not the customers, yet you say in your e-mail you would be double paying us on our winnings! How so we never received anything money from your company / companies but lies!
You say this is out of your hands which i think is more B.S. then why don't you forward the branch of Bank Of America, and the contact names your have talked to at B of A? If you've commuicated with them via e-mail give us the customer who are being cheated out of there money a chance to receovery whats owed to us!
Bank Of America Banch :
Location addtress:
State & Country:
Branch phone #
Contact Name:
Contact E-mail:
Comapany Name that send Bank wires to B of A:
I really don't think i will receive this information I have asked for it many times but I wanted to show everying envolved is this rippoff how your sites steal from people.
My next step will be to contact every state, and government agency that allows sites like your to operate on the internet.
If everyone effected my any of the Rushmore sites will forward me there e-mail i will copy you on all sent e-mails them if you want you can forward your story onto them as well.
utahrick
rick84404@yahoo.com
BE PREPARED FOR THE NEXT E-MAIL YOU WILL RECEIVE TELLING YOU TOUGH SHIT YOUR OUT OF LUCK TRYING TO CCOLLECT YOUR MONEY FROM ANY OF THERE SITES!
RUSHMORE CASINO
CHERRYRED CASINO
SLOT OASIS
PURE VEGAS CASINO
Here is the e-mail i received this morning!!!!!!
[ #FJR-52454-198]: Re: Withdrawal
1 recipientsCC: recipientsYou MoreBCC: recipientsYou
Hide Details FROM:withdrawals@rushmoreonline.com TO:rick84404@yahoo.com Message flagged Wednesday, March 21, 2012 2:28 AM Dear Rick
Thank you for your email. The reason Bank of America held these funds is because they found out it was used for gambling purposes, at this point they will not release any funds. We have found alternative solutions for future withdrawals but are unable to double pay your winnings. If you have not already, please contact customer support and they will be able to credit your account with your last deposit.
We apologize again for this inconvenience.
Best regards
Tara Murdoch
Withdrawal Department
My e-mail is rick84404@yahoo.com maybe if everyone effected by this will start copy each other on they e-mails to and from Rushmore along with other e-mails we can build strenght in numbers.
For example once i find out what country gave them a gambling licenses I'll send a letter to every governement offical telling them how Rushmore and there other sites are ripping people off. Then others can send e-mails about there situation.
Rick
Still Nothing but excuses!!!
Sharon, I might be wrong, but I thought this casino was connected to Rushmore. If so, I am having the same issue. And had quite an extensive conversation with someone I know who handles international wire transfers. They also said that there is something REALLY wrong with this answer from the casino that I am waiting for my winnings. It is a real shame that this is happening because there are really good casinos out there that value their players and operate in the best way they can to ensure that they KEEP those players.
Good luck and hoping both of us see SOME money!!!
That was one of the excuses before. My bank cannot track the funds because they didn't send it!! Even your own operators said that the tracking number is a load of crap! At least get a story that isn't so transparent. If you were an honest company then you would just sens a check and be done with it. You have kept me waiting over 3 months, REALLY!!!!
March 1st and still no money. Keep telling me its on its way.
you should play at bovada casino or inetbet
I was told that it was transferred on Jan. 1st to my account but as of now nothing has been deposited.
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