Lucky247 Casino - Big withdrawal confiscated without any reason given as explanation

RESOLVED
xiaxia0815 Canada
posted on May 8, 2015.

I had submit a withdrawl on 28 Apr 15 of a $2432.5 but after submit a request i havent reicve any update form the casino ,so i email them few day ago no reply so i went to live support today about my payment is there any issue and the support reply me with this



Max: Welcome to Lucky247! How can I help?
Me: Hi Support
Me: My user id is XXXX i had submit a withdrawal of 2432.5 by bankwire but there arent any update from you could you please check since i had email but never recieve an reply
Max: For security reasons, please confirm: first & last name, date of birth, email address, and phone number.
Me: sure
Me: XXXX
Me: XXXX
Me: XXXX
Me: XXX
Max: Hang tight; I’ll check your account details right now!
Me: thank Max
Max: I'm sorry- this withdrawal was confiscated as per Casino Management
Max: Your details were found on a negative database
Me: huh
Max: It is advisable to contact us in the business week during business hours GMT on Monday
Max: If you have any further queries
Me: ok
Me: i will do that


The support tell me that the withdrawal was confiscated as per Casino Management
my details were found on a negative database ,i had no idea what the hell is wrong about it.

After checking their review of their casino here (askgambler.com) find out also of refuse payment from them. Guess the really aren't trust able company.

posted on May 13, 2015.

Hi there,

Thank you for your post.

Upon account registration you accepted our Terms & Conditions, refer to the below

19.1 Acceptance

By accepting these Terms and Conditions You are fully aware that there is a risk of losing money when gambling by means of the Website and You are fully responsible for any such loss. You agree that Your use of the Website is at Your sole option, discretion and risk. In relation to Your losses You shall have no claims whatsoever against To Play Central (Ltd) or any white label partner or their respective directors, officers or employees.

Your account has been reviewed and in light of the information provided by our third party processor, we hereby notify you of the casino management’s decision to exercise our right to initiate point 19.3 of our Terms and Conditions.

This entails termination of your Account at Lucky247 Casino.

Please see the link below for more detail:
http:/­/ww­w.l­uck­y24­7.c­om/­ter­ms-­and­-co­ndi­tions

To Play Central (Ltd) reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in the Your account at the time of such cancellation will be credited to Your credit card and/or sent to the You by cheque. However, the casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a casino account in any of the following circumstances:

i. If You have more than one active account for the casino;
ii. If the name on Your casino account does not match the name on the credit card(s) used to make deposits on a casino account;
iii. If You participate in a casino promotion and cash-in before fulfilling the requirements of that particular promotion;
iv. If You provide incorrect or misleading registration information;
v. If You are not of legal age;
vi. If You reside in a jurisdiction where participation in casino games is prohibited by law;
vii. If You have allowed or permitted (intentionally or unintentionally) someone else to play on casino account;
viii. If You have not played at the casino on an individual basis for personal entertainment only (that is, You have played in a professional sense or in concert with other Player(s) as part of a club, group, etc.);
ix. If You have “charged back” any of the deposits made with Your credit card on Your casino account;
x. If You are found colluding, cheating, money laundering or undertaking fraudulent activity;
xi. If it is determined by the casino that You have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the casino;
xii. If You use the Website or Your account in bad faith;
xiii. If You make statements that are sexually explicit or offensive in the chat facility, including expressions of bigotry, racism, hatred or profanity; OR
xiv. If the casino should become aware that You have played at any other on-line casino under any of the circumstances set out at (i) to (xiii) above.

To Play Central (Ltd) reserves the right to close or terminate Your account at its sole discretion.

We trust the above information sufficiently validates our conclusion in this matter.

Regards,

Lucky247 Casino

xiaxia0815 Canada
posted on May 14, 2015.

After reading this i dont get what is the issue with my account since this is my only active account in Lucky 247 and when i deposit i use my own account to deposit also i had submit all my personal document, i am also legal age . So now they are trying to take my deposit and winning this is too unfair .

posted on May 14, 2015.

Hi there,

We thank you for your recent post.

As previously mentioned, your account has been locked in light of information provided by our 3rd Party Risk Supplier.

We hereby notify you of the casino management’s decision to exercise our right to initiate point 19.3 of our Terms and Conditions.

This entails termination of your Account at Lucky247 Casino.

Please see the link below for more detail:
http:/­/ww­w.l­uck­y24­7.c­om/­ter­ms-­and­-co­ndi­tions

19.3 Termination of Account

To Play Central (Ltd) reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in the Your account at the time of such cancellation will be credited to Your credit card and/or sent to the You by cheque. However, the casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a casino account in any of the following circumstances:

i. If You have more than one active account for the casino;
ii. If the name on Your casino account does not match the name on the credit card(s) used to make deposits on a casino account;
iii. If You participate in a casino promotion and cash-in before fulfilling the requirements of that particular promotion;
iv. If You provide incorrect or misleading registration information;
v. If You are not of legal age;
vi. If You reside in a jurisdiction where participation in casino games is prohibited by law;
vii. If You have allowed or permitted (intentionally or unintentionally) someone else to play on casino account;
viii. If You have not played at the casino on an individual basis for personal entertainment only (that is, You have played in a professional sense or in concert with other Player(s) as part of a club, group, etc.);
ix. If You have “charged back” any of the deposits made with Your credit card on Your casino account;
x. If You are found colluding, cheating, money laundering or undertaking fraudulent activity;
xi. If it is determined by the casino that You have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the casino;
xii. If You use the Website or Your account in bad faith;
xiii. If You make statements that are sexually explicit or offensive in the chat facility, including expressions of bigotry, racism, hatred or profanity; OR
xiv. If the casino should become aware that You have played at any other on-line casino under any of the circumstances set out at (i) to (xiii) above.

At account registration you accepted our Terms & Conditions, refer to the below conditions for your ease of reference.

6.10 Acceptance

By registering, You are deemed to have accepted and understood all the rules, Terms and Conditions displayed on the Website by To Play Central (Ltd). This is also confirmed by marking the tick box on the registration page. We recommend that all members print out (or save to file) all transaction records, rules of play, cancellation policies, and pay-out policies. It is also recommended that You peruse the section related to Rules and Regulation of the Games.

6.16 Account Suspension

To Play Central (Ltd) reserves the right to close or terminate Your account at its sole discretion
.
We trust the above information sufficiently validates our conclusion in this matter; however you may also submit your complaint to eCogra.

Regards,

Lucky247 Casino