BetChain Casino - Withdrawal to neteller impossible?

RESOLVED
Dee6977 South Africa
posted on January 2, 2016.

Hi I'm having issues withdrawing my funds , I deposited with neteller on the 1st of jan I won with the money from that deposit and when I try withdraw it won't let me because it says I must withdraw to my MasterCard but that was not the method I had used for the most recent deposit and thier terms state you can request a payout only with the most recent method you deposited with , support does not reply to my mails and are never available , plz help

posted on January 3, 2016.

Hi Dee,
Again, congratulations on your big win here at BetChain!
As you know, since we spoke earlier today, we managed the Credit Card issue with your $10 withdrawal and processed another $3,400 withdrawal to your Neteller Account.
We are following up with Neteller to ensure you receive your winnings.
Best,
Brian

Dee6977 South Africa
posted on January 3, 2016.

Thank you, I will be relieved once this is processed...

Dee6977 South Africa
posted on January 4, 2016.

Email sent to BetChain today after still having issues withdrawing to neteller. See attachments send to casino and Brian M. After attempting in baby language to explain what issues I was going through. The attachments below is the final email I had to put together...basically I did my own audit to explain for the last time what the problem is:

Right, I have had enough!!!!
Your website states false information....Four days for help, verification of an account and still not paid!!!!!!!!! Begging and pleading for help, posting everywhere. What kind of casino are you people!!! I am beyond irritated being messed around and factly I believe this was done on purpose. How can you suddenly after days have an issue processing to my neteller account and then telling me is neteller which rejected the payment!
Did you honestly think I wouldnt call them to find out?!!!! And to be told they have not seen a payment attempt from you guys. This was done all on purpose to make so furious that I actually go and play back a huge chuck of my withdrawal????!!!!!
I frankly dont care that you are under staffed and all the festive rubbish!!! You want a business with certain terms them you make sure you stick to them otherwise your credentials will be removed!!! There are players all over the forums who are pleading for some kind of assistance. How could you just leave everyone to the extent that we either play some of our funds or start posting all over the internet to hopefully get some attention. How could you take instant deposits and even send an automated email thanking us but when it comes to support help withdrawals, everything goes wrong!!!!
This is exactly what you wanted....Funds played back to the casino!!!!
How could you have no live support when its shown all over that there is 23/7 support. You are sugar coating the casino and you guys need to be exposed. The only semi decent person working there is steve. I am very very cross and demand my money from the casino account be processed immediately to neteller. I dont care whst issues you peopld have. Its a method you offer and is used by many!!!! If you dont have the system working 100% then dont offer it until it is.
I want an immediate reply, I have had enough !!!
Ps....Brian when a player has been messed around as much as I have and she asks you to call her 3 times, the polite thing to do is call her as a casino manager / host that you potray to be!!!!

Dee6977 South Africa
posted on January 4, 2016.

(Attachments seem to have been pasted a bit mixed) I can forward to forum if needed)

posted on January 4, 2016.

Hi Dee,
Good news! This withdrawal has been processed and sent to Neteller. Your win made on Saturday night, from a comp, was paid to you on Monday morning. We are very sorry for the delay, but it was a Holiday weekend when many companies are not working.
This was not deliberate, it was a technical problem with a payment system which was out of our control.
I apologize you experienced a delay on Saturday getting support. We were clearly understaffed for New Years weekend while we are already hiring more support staff due to the demand growing so quickly.
We consider this matter resolved.

AskGamblers
posted on January 4, 2016.

Dear @Dee6977,

Please refrain of using a capital letters in your messages.

Dee6977 South Africa
posted on January 5, 2016.

All resolved after a very long and frustrating few days waiting my withdrawal. Thanks

AskGamblers
posted on January 5, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.