Captain Jack Casino - Withdrawal runaround

RESOLVED
toolmantodd United States
posted on January 1, 2016.

On 12/10 a $2500 dollar deposit was approved by the withdrawal department. I was told the money (less the bonus) would be returned to a debit card I had used within 7-10 days. After that time had passed, I contacted them via live chat to find out what was causing the delay. Twice I was told a manager had accelerated the payout but we were just waiting on "resolution", whatever that meant. Twice I was also told to just wait till after the holidays since they were busy during that time. Here it is Jan. 1, 2016 and still no payment. I just chatted with the casino again 2 day ago and was told there was nothing anyone could do but wait...and they told me they don't have a timeframe.

AskGamblers
posted on January 6, 2016.

Dear @toolmantodd,
Any update regarding your complaint? Thank you.

AskGamblers
posted on January 12, 2016.

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.

posted on January 12, 2016.

Hi toolmantodd,

By the time you read this reply, you likely will have already received your payment--if not, you should be receiving it tomorrow.

All the best,

Tawni

AskGamblers
posted on January 16, 2016.

Dear @toolmantodd,

Did you receive your payment? Can we close this complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will mark this case as resolved and officially closed. Thank you.

toolmantodd United States
posted on January 16, 2016.

issue resolved. Thanks to all involved