Withdrawal request from Golden Cherry Casino
i have over $20,000.00 in winnings at golden cherry. i submitted my first withdrawal request on 3/16 done in five individual $500.00 requests, as i was instructed to do by the customer support agent and per the written guidelines. i was told i would have my wire transfer within 9-10 days which would have been 3/29. because we can't call finance directly, i called customer support yesterday checking status. i was told one check in the amount of $500.00 was cut on 3/26, which i have not received yet. i asked why only one check when i was expecting $2,500.00. i was told i would have to email finance. i did this and waited an entire day to have them respond with this general statement: "All withdrawals are paid in installments. Withdrawals and changes to payment instructions are subject to clearance by our Security Department. So after your first installment was sent out to you, you need to then make the request again for the remaining amount, which would then be processed by the Security Department." this does not tell me anything. to make matters worse, i am moving on the 31st. i was under the impression a wire transfer was going to be done. so why is a check now being cut. i started playing at golden cherry because they were given high marks for their casino in all regards but i do not feel that is the case. bottom line, i want my money can you help me?
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