Casino Adrenaline - Withdrawal request declined twice and missing money

RESOLVED
posted on November 3, 2015.

Hello Askgamblers i made a deposit on casino adrenaline of £20.00 and taken the casino bonus and my balance was £40.00 i did clear wager requirements i sent all my I.D to the site and told this was ok as you can see in the chat log i did try and make a withdraw of 70.00 but then i got a email a saying that it was declined because i was doing max bet but i never did when i check my account its was only showing £20.00 on my account balance so i open chat and was told max bets and bonus was void so i was left with £20.00 of my own cash was told i can play max out bets on real cash and win but its something i never do i was only playing £0.45p a spin and i was told £6.00 is a max bet so due to me just £20.00 on my own cash i had thought it was wrong but i thought i play on with 0.18p a spin not max and made my account upto £80.00 and told that was ok to go and withdraw was made but i got a email saying its was declined again i went back on the casino and logged in and im only showing £20.00 on my account again so i have money missing and i have a email saying £80.00 withdrawal requested and it was a all go from Bert from chat as you can see in the chat logs so now im £60.00 missing in my account and £20.00 showing in my account i have asked chat to proof i was doing max bet when i was not but they did not provide it and told me my £80.00 was a all go please askgamblers can you help me on this matter on this casino is not paying me my £80.00 win with own cash that i asked for thanks you

posted on November 4, 2015.

my balance is now showing zero as i have used my £20.00 that was on they account but i have £60.00 missing when they declined my £80.00 as i was told this was ok to withdraw at the time in chat log i have screenshot the withdraws that was declined with them with no reasons why on the declined on email given and i have removed email for secretary reasons on screenshot

posted on November 5, 2015.

Dear player,

Can you please send us your nickname by PM and we will get back to you as soon as possible.

Best Regards,
Casino Adrenaline

posted on November 5, 2015.

i have being on chat today and all i got was Casino Adrenaline reserves the right to forfeit the winnings and refund the deposit in case of irregular play, defined as but not limited to: placing single bets equal to or more than 25% of the received bonus. When 25% of the received bonus is higher than 7,5 EUR / 7,5 USD / 6 GBP / then the maximum allowed bet is 7,5 EUR/ 7,5 USD / 6 GBP/. can you please note 25% of my £20.00 received bonus is £5.00 a single bet i was only betting 0.45p a bet and 0.18p a bet when did clear wager and my first £70.00 withdraw was declined as you can see in the photo and there was only £20.00 showing from when i logged back no bonus but showing as voided i did play on with my £20 and made my account up £80 with no bonus and 18p a spin and with my real money to play i was told i can withdraw this as you can see it the chat logs from bret i was ok to do so with no trouble but then got declined again so what your support chat is saying one thing and declined my money the next as i did ask in chat to email me and even show me i was playing more than 25% of the received bonus but they did not reply on this matter i have used my own cash and now showing zero on my balance buy missing £60.00 that i made up with my real money with no bonus request ID 99841 username showing on email is CARD44838292

posted on November 8, 2015.

Dear,

Thank you for providing us your username. We will check what's gone wrong in your case and come back to you as soon as possible. Thank in advance for your patience.

Best Regards,
Casino Adrenaline

posted on November 9, 2015.

No update on this matter at this time there is £60.00 missing on my real money was not placing single bets equal to or more than 25% of the received bonus. When 25% of the received bonus is higher than 7,5 EUR / 7,5 USD / 6 GBP / then the maximum allowed bet is 7,5 EUR/ 7,5 USD / 6 GBP/ i have emailed there casino and asked for a slot log showing i was playing high bets no reply £60.00 is not alot of money to a casino but its not the point 25% of the received bonus that was £20.00 is £5.00 a bet i never gone that high in my life on a £5.00 spin never i was only doing 18p a spin a lower than 50p a spin my last withdraw was £80.00 and i was told thats its ok to withdraw by bret on the chat log as you can see then declined and only showing £20 my account so £60 missing

posted on November 10, 2015.

Dear player,

First of all, let us thank you for your patience. Your winnings are being processed as we speak and should be paid to you soon. Please allow us to explain the delay. As the higher than allowed bets were made in gambling mode of a game, this situation had to be forwarded to the game provider. Unfortunately, this took some time before we got a response for them and could not act before that.

Allow us to congratulate you on you wins and wish you more good luck in the future!

Best Regards,
Casino Adrenaline

AskGamblers
posted on November 12, 2015.

Dear @fb_10­154­084­527­944325,

Please confirm that your issue has been resolved. Failure to do that within the given time frame for a respond will be considered as valid confirmation and we will close this case with status Resolved.

Thank you for your cooperation.

posted on November 12, 2015.

Payment was made thank you askgamblers for the help on this matter please close this case