Complaint #38 Silver Oak Casino

Withdrawal refusals and excuses from Silver Oak Casino

By jfuller92

12 years ago

Message on forum

after playing Silveroak Cacino i tried to make a small withdrawal of $400.

On trying to make the withdrawal all of a sudden they found alleged "deposit issue"

This was then used an excuse to refuse the withdrawal completely with no regard for customer service. They then refused to provide a single name or contact detail for management to discuss the issue.

My advice, stay away from these guys with your hard earned money.

Disputed Casino Silver Oak Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

13 years ago

Is this issue resolved?

AskGamblers

• Support Team

13 years ago

jfuller92, something new in this complaint?

Silver Oak Casino

• Representative

13 years ago

Dear Player:

We would like to know if you have the bank statement with the charged deducted so we can go ahead and talk to the casino

Thanks

AceRevenue

jfuller92

13 years ago

once again you have just re-iterated the exact same excuse for not honouring your obligations. Your excuse is simply dishonest with no good intent what so ever.

it is only that i wanted to make a withdrawal you deposit 'issue' was used.

this is well over a month after the withdrawal request was made you created this excuse to not pay what was owed.

You should have deducted the $100 deposit you claim you did not receive and refunded the balance $300 that was owed.

Disgraceful conduct that will ensure that i not only never use your service again i will make certain i will make certain i tell others intending to do exactly the same.

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

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