African Palace Casino - Withdrawal Problems

UNRESOLVED
Anthony Claver New Zealand
posted on August 3, 2016.

I made a withdrawal from my account for $20000 AUD on the 15/07/16, i was informed it would take 1-5 business days, the withdrawal is still pending and i am just being told the same thing over and over from casino support, my withdrawal has not progressed at all.

AskGamblers
posted on August 7, 2016.

Dear @anthonyclaver,

Please let us know if there's some update on your issue.

Anthony Claver New Zealand
posted on August 8, 2016.

On the 05/08/16 I received emails from the casino requesting additional information to process my payment.All information was supplied.On the same day i received a response informing me my account had been closed and re-opened so that the currency could be converted due to my account being setup whilst residing in a different country.I logged into my new account and proceeded to make the withdrawal again, this time for $21 000 NZD.I then received an automated email stating my withdrawal would be processed in four business days.I have just tried to get an update to ensure it is all going correctly and have been informed it is a public holiday so they cant tell me anything at all.My withdrawal should be processed this Friday the 12/08/16 taking into account the public holiday they are experiencing.I guess i just have to wait and see if they fulfill their obligations this time or if they continue to postpone and back pedal.