ComeOn Casino - Withdrawal problem not being addressed in a reasonable manner

REJECTED
posted on November 27, 2015.

Until now I have never had a problem with any deposits or withdrawals from this casino. I have only ever used one bank account for any deposits or withdrawals. On Nov 19 my withdrawal of $4000AUD was approved however a day later the money was reversed back into my account without any explanation from the casino. I attempted the withdrawal again. On November 20 I received another withdrawal confirmation from the casino. Up to now, no payment has been received. Usually payment is received 1-2 days after this. I have emailed their support dept 3 times. The first response on November 25 said that the payment had been sent and that I should have received my money by now. They also said to send to send a copy of my bank statement or transaction listing for them to verify. This initial response was very prompt, but I have made 2 emails since this date including my bank statement as requested and have received nothing other than the automated response.

AskGamblers
posted on December 1, 2015.

Dear @justin_f,

Any updates regarding your complaint? Thank you.

posted on December 1, 2015.

Hi,
Nothing as yet. I have at least had the $4000 returned to my account but have had further unsuccessful withdrawal attempts since then as well as no explanation forthcoming other than these automated emails.

posted on December 4, 2015.

Dear justin_f !

Sorry to hear of your transaction issues.
Hopefully the last withdrawal attempt will go through as it should.
I will keep an eye out on your player account and have requested feedback from our payments team regarding the issue you have been experiencing.

Best regards,

ComeOn!

posted on December 7, 2015.

Still nothing. Last email said withdrawal had failed again, however after 2 days, money has not even been returned to my Comeon account. Emails are either ignored or take over 24 hours to respond. Once returned I plan on withdrawing via another method.

posted on December 11, 2015.

Dear justin_f !

We are sorry for the transaction problems you have been experiencing.
Have you received any of the withdrawals now?
Suggest withdrawing to another method if this problem should occur again.

Best regards,

ComeOn!

posted on December 11, 2015.

Unfortunately I gambled the money and I no longer have any left to withdraw so I won't ever know. This has just left a pretty sour taste in my mouth.

AskGamblers
posted on December 12, 2015.

Based on the last testimony of the player we can only mark this complaint as rejected. Unfortunately player doesn't have a case against aforementioned casino, due he play out his winnings.