Planet 7 Casino - Withdrawal payment delayed for 1 month

RESOLVED
posted on October 14, 2016.

Withdraw was made early in September. All documentation provided as requested, and were received as completed on "09/14 10:21 AM". I was told my withdrawal was officially approved on "09/16 5:42 PM".

After providing exact ID name, valid phone #, and physical address to deliver check, I was told I would be contacted with the check's tracking # once the process was complete, and that it would take roughly 7 business days to receive this. Total amount was for around $900.00

It has now been nearly 20 businesses days and I have heard nothing. Multiple e-mails sent to their support requesting an update with no response (even though the auto-reply boasts that a representative will contact you within one day).

Earlier this week I sent a final e-mail, stating that if I did not hear back within the next couple of days I would submit a complaint. Still no response, hence why I am filling out this form.

Thanks.

AskGamblers
posted on October 18, 2016.

Dear @Godmatik,

Please let us know if there's some update on your issue.

posted on October 18, 2016.

No update I'm afraid... another message sent to their "payouts" e-mail a few days back also has still gone unanswered.

posted on October 20, 2016.

Hi Godmatik--

First, I must apologize for the delays, but also for my very slow reply. Unfortunately, I've been traveling for work and I'm now just trying to get caught up while still on the road.

I've looked at your issue and I do see that your payment was sent off to processing--I believe that the tracking should be in on this. Unfortunately, being away, I only have access to certain information and this does not include tracking. I will speak with my colleague in the morning to check on the tracking and I'll be back as soon as I have that information.

Again, I truly apologize for all this.

Tawni

posted on October 20, 2016.

Thanks Tawni, I really do enjoy gambling at your casino so I am hoping this is resolved quickly, but can't bring myself to deposit anything further until this is fixed.

I look forward to your reply...

posted on October 21, 2016.

Hi Godmatik--

I've just checked on tracking and I see that you've already received your payment, earlier this morning. Great news! :-)

Once again, I apologize for the delays.

All the best,

Tawni

posted on October 22, 2016.

Yep got my check in the mail!

All resolved now!

Thanks!

AskGamblers
posted on October 22, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.