MrCasinos - Withdrawal option not available anymore

RESOLVED
posted on September 23, 2015.

A few years ago I signed up at MrCasinos.com.
By playing with a sign up bonus and doing some pokerfreerolls and cashgames at the pokerrooms I built a small real money bankroll at MrCasinos. I also did a succesful withdrawal at the beginning of this year. And I even left me some money to continue playing. So far, all well.

By mostly playing poker cash games I built my real money balance up to 96 euro and 22 cents. A few weeks ago I wanted to continue playing my cashgames but suddenly the pokerrooms were quite empty. And most of the tournaments were not available anymore. I send an email to the helpdesk asking for an explanation but no answer. That is strange because in the past MrCasinos was quite responsive with handling issues via the mail.

So after waiting quite some time on a response I decided to withdraw all my funds. But when I get to the section Withdraw I cannot do the withdrawal and I find this message: ‘’As our regulations currently prohibit us from accepting you as a real money customer, we would like to refer you to one of our trusted partners, awarding you welcome bonuses and more! Select one below.’’ Of course I send them an email right away asking for explanation. (See print screen attached). But no response so far!

I would like to emphasize that I have never received any mail of MrCasinos with change of terms and conditions which could’ve been important for my status (Country or other relevant feature).
I hope this can be resolved and my funds can be transferred.

Thanks,
Sigfrido

posted on September 24, 2015.

Hi,
If you provide your ID you will be able to file for a cash out request.
Please refer to: https:­//w­ww.m­rc­asi­nos.co­m/s­upp­ort­/id­ent­ity­_ve­rif­ication

//Support

posted on September 24, 2015.

Okay, I will do so. I will send it to support@ and I hope this time my mail will be noticed.

AskGamblers
posted on September 26, 2015.

Dear @Sigfrido,

Any update regarding your complaint? Thank you.

posted on September 26, 2015.

Mrcasinos.com transferred my funds to me so the complaint is succesfully resolved! Thank you!

AskGamblers
posted on September 26, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.