Planet 7 Casino - Withdrawal not paid yet

posted on January 27, 2016.

I had a withdrawal approved on jan 13th and it is still not processed, which is holding up another withdrawal approved on the 19th, they have no problem taking my money quickly, where is my payout? I tried emails, chats and no one tells me anything different except that it was sent to the processor. I'm afraid I'm not going to get this money

posted on February 1, 2016.

Hi sae,

From what I can see, the first payment (transaction #34236922) was sent on Jan. 21 and it has been confirmed as received on Jan. 27.

Your second payment was sent on Jan. 25 and you should be receiving this to your card in the next day or so.

All the best,


posted on February 4, 2016.

Dear @sae,

Any news? Did you receive the payments, can we close this complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.