withdrawal joke from Slots of Vegas casino

RESOLVED
posted on July 30, 2012.

i made one withdrawal on 7/02, and 3 on7/04 from this casino. i had reservations about playing there again after i had prior issues with there withdrawal system. the withdrawal from 7/02 was "approved" on 7/13. the other 3 are still sitting there with no activity. i was fortunate to have finally hit a major jackpot on line. the withdrawal which was approved on 7/13 i have not seen any monies yet, and would not have ever even know it was approved if i had not gone to the site. upon contacting the casino they said that the monies would be sent out within 7 days for this withdrawal, which i still have not received, and that the other withdrawals would be processed 7 days after the first one was approved, which of course they are still sitting there with no activity. this is crazy, all i want is my monies which i have won, and to be treated with respect as a customer should be. this past week i was advised by their customer service that they may split my payments up. this withdrawal accroding to the rep for all of them could take 3 months to receive my funds. as i said, all i want is ALL my withdrawals to be processed and paid out, as a customer we do not have the luxary of postponing our funds we deposit( and lord knows, i have deposited plenty at this site)so this casino should not have the luxary of delaying rightfully won winnings from their customers.

posted on August 4, 2012.

Dear Player

We will look into this matter and will get back to you accordingly

Cheers

Cindy Greco

posted on August 7, 2012.

Dear liltomtucker:

A check for $ 1.242 has been procesed on 7/30/2012 at 7:13:01 PM. You should be receiving it shortly.

Cheers

Cindy Greco

posted on August 7, 2012.

yes , and i still have not been issued a tracking number. and the 3 other withdrawals from the 7/04 were never processed! i contacted them again last week and they said, they had to be reissued as withdrawals because they had been in the system too long!!!!!!!!!!!!!! not my problem,! so now there are 3 withdrawals sitting in there( different amounts than i withdrdew) having to sit there 10 business days before they will even touch them! this is the most pitiful withdrawal system i have ever seen.

posted on August 11, 2012.

Dear Player:

Your check's Fedex tracking info is available. Please contact any CS agent and request your tracking info.

Also, another payment has been approved on 8/1/2012 10:41:41 AM and sent out shortly.

Next payment should be approved next week and so on.

Cheers

Cindy Greco

posted on August 13, 2012.

Dear liltomtucker

Payment information is available for you to receive it.

Please contact CS agents and request your Fedex tracking info.

Cheers

Cindy

posted on August 14, 2012.

thats fantastic! now if they would just process the remaining withdrawals and get them out promptly, there wouldnt be any issues.

posted on August 17, 2012.

Dear Player:

All withdrawals that meet the cash-out requirements will be approved within 10-15 business days. Your last cash-out was approved on 8/14; next one is scheduled for approval on 8/28.

Cheers

Cindy Greco

posted on August 20, 2012.

Dear liltomtucker:

Another payment has been processed on 8/13/2012 5:21:51 PM. You should be receiving it shortly.

Cheers

Cindy Greco

posted on August 23, 2012.

i still have not received the tracking number from the withdrawal approved on 8/14 for 1662.00. there are 2 withdrawals still awaiting approval sitting there since 8-01, another for 1662.00 and one for 1664.00

posted on August 23, 2012.

Dear Player:

I will check if payment tarcking info is available. As explained before next payment approval is scheduled for approval on 8/28.

Cheers

Cindy Greco

posted on August 26, 2012.

any tracking # issued yet?

posted on August 29, 2012.

i now have 2 withdrawal pay out checks sitting in there with no tracking number!

posted on August 29, 2012.

Dear Player:

Could you please let me know how many payment have you received so far?

Cheers

Cindy

posted on August 29, 2012.

2 payments out of 5 is all that I have received

posted on August 29, 2012.

Dear Player:

$1242 - Delivery date Aug 10, 2012 11:19 AM

$1662 - Delivery date Aug 17, 2012 1:59 PM

$1662 - Already sent out. We are waiting tracking info from the processor

$1662 - Approved 8/28/2012. Will be sent out the second week of Sep.

$1664 - Pending for approval.

As soon as I get your $1662 payment info I will be contacting you back

Cheers

Cindy Greco

posted on August 30, 2012.

what i am looking for now is the payment of 1662.00, that according to the casino was sent out last thursday 8-23. you are correct, once that one is received, the one that was approved 8-28 should be sent then. i need help locating the tracking # for the one sent on 8-23

posted on September 2, 2012.

Dear Player:

Casino was waiting for the tracking number from the processor. Tomorrow I will check if it is available.

Cindy Greco

AskGamblers
posted on September 6, 2012.

 Is the tracking number or money received?

posted on September 6, 2012.

withdrawal from the 14th was received yesterday. awaiting on the next one which was approved on 8/28

posted on September 8, 2012.

Dear Player

Pleasr contact Slots of Vegas customer support. I've been informed that your tracking number is available

Cheers

Cindy Greco

AskGamblers
posted on October 28, 2012.

 We are informed that this player is fully payed, so this complaint is solved!