Winner Casino - Withdrawal issues

Lindie1567 South Africa
posted on March 17, 2016.

I am having trouble to withdraw my winnings. I am using a Visa card to deposit funds and withdrawn my winnings using the same card. I received a message from the casino that this option was declined and that I have to deposit with this card before I can withdraw to the card. Or to use one of the alternative methods like Skrill. I have e-mailed them to advise that I have deposited with the Visa card plenty of times (they even told me how many times) but then I decided to speed up the process I will withdraw using Skrill (as suggested by them).
After trying to deposit with Skrill in order for me to withdraw my funds, their system gave me a message to contact customer services which I have done. They told me that I have to use the Visa to withdraw if Skrill doesn't work. I have done exactly what the casino told me but their system doesn't allow me to do this.
I have withdrawn to my Visa 2 weeks ago but now they can't?
Amount ZAR1200

posted on March 21, 2016.

Dear @Lindie1567,

Any update regarding your complaint? Thank you.