Casino Cruise - Having troubles to withdraw from the casino

RESOLVED
kbandarzy United Kingdom
posted on February 2, 2015.

I have deposited 495 pounds...won 500. When I requested withdrawal they asked me to send them proofs for account verification. After I done that I had no response at all...send them lots of emails without reply. .. Finally I spoke to live support and they advised me that in past I have close another of every matrix casino. They said they spoke to matrix and they said they will process my withdrawal plus my deposits..It was good news...then support told me that their management team need to a prove it and they did after waiting till the evening and my withdrawal was still pending I contacted them again so support asked me to stay on chat and contacted matrix...This time they said they don't know how to withdrawn as they can't authorise my account and told me to contact every matrix on my own...I did but still no reply...so so depressed :( I copied conversation with chat to keep it as a proof what I been told.

kbandarzy United Kingdom
posted on February 3, 2015.

Was trying to contact Matrix...customers support ask me about my issue then told me I need to deal with it on my own and disconnected chat :(

posted on February 4, 2015.

kbandarzy please contact Casino Cruise support as we can't recognize the player or the problem. We will keep this thread updated.

kbandarzy United Kingdom
posted on February 5, 2015.

Support told me they processed my withdrawal and I will get money latest on Wednesday. ..UK is Thursday and still no money... They not going to pay my deposit back even if Matrix told them to do so...closed my account for 1 year but still worry if they paid me or not...

kbandarzy United Kingdom
posted on February 6, 2015.

Paid me my winnin­gs...u­nfo­rtu­nately i wont get deposits back as they promissed...but most important i received my withdrawal of 500.

Thank you for help