Withdrawal from Cirrus Casino

UNRESOLVED
posted on April 29, 2013.

hi i have got a withdrawal with cirrus uk / cirrus pound i won 3.000 and it got split into 3 installments of 1.000 each they have all been approved and i was then told 10 to 20 bus days for each installment well the first installment has gone past 40 bus days second 27 bus days and the third is on 17 bus days so it has got to the point when they owe me all three installments now every time i contact them they say it has gone to the escalation department and my case has been escalated well its been escalating now for the past 3 weeks if you could please help me i know they are slow payers i knew the withdrawal times and did not mind waiting this. but its starting to get beyond a joke. I requested to get it paid into my moneybookers account with the email address stated.

my username is

nickwillis

thankyou Nicholas Willis

posted on May 9, 2013.

Dear Player:

I will look into this matter and will get back to you soon

Regards

Cindy Greco

posted on May 11, 2013.

every time i contact live chat i get told that it is out of their hands once my account has been sent to escalations department and to contact them at [email protected] well they either ignore all my emails or just send me the exact same email reply to all of my emails which is most annoying they say dear nicholas we have escalated your case and we will update you on further information on your withdrawal as it becomes available thanks for your patience regards escalation department they have sent this 3 times in the past 5 weeks and before then i was told they needed my moneybookers email to send out the withdrawal then the next excuse was that it was a processing problem and then the latest one now my account has been selected for auditing by their fraud department so i dont know what to do. there is nothing i can do like i say megan in withdrawals just tells me all i can do is contact darwin lee in payments for updates but everytime i do this he just sends me the exact same email. so if someone who deals with this who contacts cirrus uk could contact darwin lee in payments then that would be great

heres hoping

Nicholas Willis

posted on May 11, 2013.

Dear Player

Your account is under investigation by Fraud Department. Once I have more information you will be contacted by the Casino

Cindy Greco

posted on May 15, 2013.

Dear Player:

I have been informed that Casino will require some proof of identity. You will be contacted by Finance Department and they will request the necessary info in order to solve this issue.

Thanks

Cindy Greco

posted on May 17, 2013.

hi i was requested to send in picture of myself holding my id up to my face which i have now done and sent it to the manager who then told me it was getting sent to the relevant department to update my file. so i have also contacted darwin lee in the payments department telling him this as he said once i have sent this my withdrawal would be escalated so i do hope now i can get paid i am looking forward to hearing some good news from you fingers crossed.

thanks Nicholas Willis

posted on May 21, 2013.

Dear Player:

I will check with Finance Department if they have received the info requested already or not.

Thanks

Cindy Greco

posted on May 21, 2013.

darwin lee emailed me back also asking for me to send him the required id so i have also sent him it as well but i am yet to receive a response

thanks

Nicholas Willis

posted on May 24, 2013.

to cindy im not sure how much longer im going to have to wait i finally got a reply from darwin lee and he said that the id was received and has been sent to the appropriate channels so i have done everything asked of me and was told once this id was recieved my withdrawal would be paid i sent this to darwin lee 5 days ago and recieved a response 2 days ago so can you tell me why there is still no payment

thank you

Nicholas Willis

posted on May 28, 2013.

Dear Player;

I will contact the Casino to check if documents were received and if they have been finally approved by Fraud Department

Regards

Cindy Greco

posted on May 28, 2013.

dear cindy

the casino have got the relevant documents as i said in my last 2 emails darwin lee confirmed recieving them and sent them to the relevant channels he sent me that email 5 days ago and once again i have heard nothing i would appreciate a quick response in this matter as it is now really starting to get to the point where i think that cirrus uk dont want to pay. i play on all different casinos online and all different software i deposit a lot and also withdraw quite a lot hence why i have vip status on my moneybookers account and i have never not been paid a withdrawal so i really hope that cirrus uk can honour there side.

thank you


Nicholas Willis

posted on May 31, 2013.

Dear Player:

I have been informed that Casino should be finalizing the audit of your account by next week

Regards

Cindy Greco

posted on June 3, 2013.

dear cindy there is nothing else i can say really i have waited for over 3 months for this withdrawal i have sent in all the relevant documents then resent this recent document of myself holding my id up to my face to prove i am the player in question i have contacted the casino more times than i care to remember and been in contact with you since the 29th of april through this forum i think i now deserve to be paid. so can you please give me some good news thanks

Nicholas Willis

AskGamblers
posted on June 8, 2013.

 Any news here?

posted on June 8, 2013.

dear cindy i am not quite sure what your reply is refering to but you said in your previous reply that my account would be sorted by next week well next has now been and gone and i still have not heard anything can you please update me

thanks

Nicholas Willis

posted on June 21, 2013.

Dear Player:

Your payment issue is being handled directly by Fraud Department since they needed to verify your identity and check with you with the IP you use is the same related to other players that have been blocked by the casino due to fraudulent activity. Since this is a a very delicate issue I suggest emailing Fraud Department.

Regards

Cindy Greco