Royal Ace Casino - Withdrawal Dept Not Responding

RESOLVED
Lorrie Smith Basham United States
posted on June 16, 2016.

On or about the 1st of May 2016, I received a free $100 Players Reward Card in the mail. It was sent to me from the Virtual Casino Group and I decided to use it at Royal Ace Casino. Despite their poor reviews, I've played and won at several of VCGs casinos, and was paid promptly. I used a bonus, met the wagering requirements and ended up with a $201 win. The withdrawal was manager approved on 5-11-16. On 6-8-16 I emailed the Payout department and haven't received an answer from them. The chat representatives tell me my withdrawal has been "escalated", but as of this writing, no check has been cut. I've attached my account history from Royal Ace showing the deposit, bonus redeemed and approval of the withdrawal. I've also attached the email I sent that has yet to be answered. I'm hoping AskGamblers can help me secure my winnings.

AskGamblers
posted on June 21, 2016.

Dear @lorrieas,

Please let us know if there's some update on your issue.

posted on June 22, 2016.

Hi lorrieas--

I'm so sorry for the delays with this, as well as my own delay in responding (I've had to take a few days off).

I've looked at your account and I do see your check has already been sent off. I would expect to see your tracking later this afternoon or tomorrow. As soon as it is in, I'll come back and post.

I wish you all the best,

Tawni

Lorrie Smith Basham United States
posted on June 22, 2016.

Hi Tawni, and thanks for your response. You definitely have good news for me. I will post an update here when I receive the tracking number for the check. Your help is really appreciated!

posted on June 23, 2016.

Hi lorrieas--

I'm happy to tell you that your tracking arrived late this afternoon. You can expect delivery tomorrow morning (Thursday) by 10:30. :-)

Again, apologies for the delays.

Have a wonderful weekend,

Tawni

Lorrie Smith Basham United States
posted on June 24, 2016.

Hi Everybody! The check arrived right on time, Tawni, and it's been deposited. Thanks so much for your help and diligence, I truly appreciate it. A shout out to Ask Gamblers for providing this forum. Have a great weekend one and all!

AskGamblers
posted on June 24, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.