Virtual Casino - Withdrawal denied unfairly

posted on September 26, 2015.

I deposit from my neteller account, then when I’ve lost what I’ve deposit I redeem a free chip code and play through the wagering. My win after wagering was $100. Then I play for $20 of the winning and after that I deposit $20 from my neteller account to reach withdrawable amount of $100 and ask for a withdrawal. Later I cancel the withdrawal request and play little more, but stand with the same $100 withdrawable without deposit more and ask for a new request.

Yesterday my withdrawal request was denied after 10 days, the casino took $80 and refund $20 to my account. When I speak with chat support today they say I mixed free funds, but I’m not. I deposit without code from my neteller before and after the use of the coupon I wager and won from.

posted on September 29, 2015.

I've got respons by email :) The first message told me about mixing free chip and funds, but the second message just a few minutes after was excusing and tell me;

"Dear Ms. xxxxxx,

I forgot to mention that your withdrawal was declined by mistake and therefore I requested it again. The transaction should be approved by Oct 1st.

Please do not hesitate in contacting me again if you require any further assistance, I will be very honored to help you.

Thank you for playing with us. We appreciate your preference and confidence towards our business.

And thanks again for choosing us!

Kind Regards,


So when this withdrawal request is approved, I will tell you it's resolved.

Big thanks to askgamblers :) and to virtual for their respons.

posted on October 1, 2015.

It's approved today. Case resolwed.

posted on October 2, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.