Withdrawal delayed with Pamper Casino

RESOLVED
posted on December 27, 2011.

Hello

I have problems with pamper casino, 'cos I sent them what they call "ticket" to make a withdrawal more than 2 months ago.

I sent them all papers (you know, bills, credit card's photocopy...) and they told me 2 months ago that all papers were Ok, and I'd have to wait for 14 business days maximum to process...

The amount its less than 150$ ( a very low quantity), and they sent me to support square, managment department, account department and no one seems to know what happen with my withdrawal...

I must say that I have accounts in differents online casinos ( 770, Eurogrand, Casino On net, Winner, William Hill...) and I'd never had problems with them with much more money to withdrawal...I do really think they arent serious.

Regards

posted on December 27, 2011.

This player has already received a response. The bonus that was redeemed is a non-cashable sticky bonus, the balance remaining in the account is less than the amount of the bonus redeemed.

AskGamblers
posted on December 28, 2011.

This case will be considered as solved, due to player's non-compliance with casino's Terms&Conditions about the bonus which is a non-cashable sticky one.

posted on December 28, 2011.

Ok, before 2 months delaying my withdrawal they say is a sticky bonus ...

Its a real shame, I make a copy/paste of every conversation before depositing a pence.

Support square sure me that I only have to bet my deposit+bonusx60, in total, I had to bet $66150, with all games includind blackjack and roulette...

At first, I noted every bet I made, and as the button "bonus rollover" doesnt work (they say it was my version of navigator), I ask support "how much I bet by now", depending of who I talk to, the amount that I bet it was different (lower than I had calculate, of course).

As a miracle, before tell them several times that the ammount they told me didnt match with the amount I had, the "bonus rollover button" started to work.

When I reach with the conditions (66150 bets), they ask me all papers to withdrawal, and they told me then that I had to wait because managment department had to check if the bets I made were fair (for instance, if I place 100 dollars in red and black in roulette at the same time, its an unfair bet for the casino, low risk one).

Well, as they saw that my bets are all right, they sent me to support department again...

And before this complain, this morning I receive an email telling me that this is a sticky bonus or something create in order to avoid paying me anything...

A real shame, I can sure you Pamper Casino is a band of liars, if you win, you cant cash out, worst of all, it seems that I dont read conditions and I am the bad guy of this "film".

I have the conversations save in my computer, and I told you, I'm a player for many years in differents casinos, Vip member in some of them, I feel cheated for this "casino".

I read in others forums that people has been cheated for this casino, I didnt believe, thank goodness I only deposit a minimun quantity, but of course, the are going to lose much more than me , I can sure you that...

Thank you "askgambler.com" for all...

Regards

posted on December 28, 2011.

Hello this is the conversation that I had with Pamper support (I made a copy/paste ):

I asked him the bonus conditions before depositing real money:

"

Ken K.: 2350CASH is special all-games bonus with a 50X wagering requirement. That means the bonus + deposit must be wagered 50 times before being eligible for a withdrawal. You can play any game including roulette to meet the wagering requirements. Players found abusing this offer by placing no-risk bets to meet wagering requirements such as betting both red and black on roulette will have their bonus & winnings revoked and their accounts banned.

FRANCISCO CASTRO MARTIN: ok, thankyou very much Ken, thats all, bye!

"

Well, please, tell me where they explained me that this bonus its an sticky one.

I dont admit that no one calls me "liar"... I have capture screens and conversations with support apart from the tickets.

I only want to inform all players that this casino isnt honest, they can keep this misery $150

Thanks,

bye

posted on December 29, 2011.

Feel free to check out the Terms and Conditions

Term #1 - All bonuses are sticky

Unless stated otherwise with the bonus offer all bonuses offered at Pamper Casino are "sticky bonuses" Sticky bonuses can not be withdrawn from the casino, and will be removed from the account when a withdrawal is processed.

posted on December 29, 2011.

Hello again:

Before depositing my real money, this is the answer of support Pamper when I asked them the terms of this bonus :

"Ken K.: 2350CASH is special all-games bonus with a 50X wagering requirement. That means the bonus + deposit must be wagered 50 times before being eligible for a withdrawal. You can play any game including roulette to meet the wagering requirements. Players found abusing this offer by placing no-risk bets to meet wagering requirements such as betting both red and black on roulette will have their bonus & winnings revoked and their accounts banned."

When I try to cash it out when I reach conditions the answer is, 2 months later:

" Feel free and read that all bonus are sticky one and not cashable"

Well, the porpouse here,is hide information when a player wants to know how a bonus works

Why? very simple...this people only want you deposit real money, then , they say you should read this term ,

A little advise to Pamper, ALL SERIOUS Casinos answer with ALL information about a simple question.

As I told you, you can keep this money, I think any reader here can see clearly that this people arent honest and hide information so that you deposit your money.

Who's going to deposit a cent with this sort of bonus? no one of course, if you want to play with no cashable money, you'll just play in "fun mode" and not in "real" when you take my real money it was real, no sticky...

Take note, look at other online casinos, and ask them "the condition of a determinated bonus" and you'll find out that the online support explain you EVERYTHING and when you get the condition they told you, they pay!, unless are so unfair as dihonest as you are, of course.

Feel free, Pamper ,and read was I wrote about other casinos, this is the way to treat people.

Anyway , with this demostration you did, lots of players arent going to deposit in your casino, because you sound as an online casino to avoid, and not trustly,

Thank you askgamblers for your help.

Pamper, I hope you´ll have what you deserve.

Regards and happy new year (for you not, Pamper)

AskGamblers
posted on December 30, 2011.

When was the last time the Pamper Casino changed or updated it's Terms&Conditions text? Is there anything changed in casino's T&C?

posted on December 30, 2011.

Here again, sorry but I have doubts.

Apart from changing of not T&C,

Why you dont provide all information about a bonus when a player ask for it ?

If you have so clear your T&C ,Pamper, why did you answer me after one month of delay this:( this is one of a ticket response,after sending several emails asking for my money)

"Dear Francisco,

Thank you for your patience on this matter. We're still reviewing your withdrawal, due to the fact that you redeemed a CASH coupon, management has to REVIEW ALL GAMES you played to make sure all you wagers were risk bets. Thank you for your understanding, rest assured that we contact you back as soon as we have a response for you."

And you said nothing about an sticky bonus...until I contact with Askgamblers, and you decide its time to close my case and dont pay me ...

Everything here is suspicious and If you change your T&C recently...

this changes shoudnt affect players who deposit when this new T&C arent still vigent.

Explain the delay, why are you hidding information and why you say you have to review all games I wager if you have clear your own T&C,.

You cant, this is an example of a rough casino ...

Askgambler, dont you think this people should take part of "Rough casino list?", I say this because gamblers arent sure if they are going to withdrawl their winnings...(and with bonus like Pamper has, impossible, I'm sure of it), and as I demostrated you, gamblers cant trust in Pamper support.

As I told above, I have save in my computer all answers of support square and in more than 2 MONTHS, they NEVER say nothing about an sticky bonus until you, Askgambler contact with them, only in this time, they decide not pay me and notificate us the new reason (sticky bonus)., they always say that they have to review all my bets before processing with my withdrawal...

posted on December 30, 2011.

The terms and conditions regarding sticky bonuses have always been the same. We apologize for any delay caused by the player opening tickets with support as well as other departments as this appears to have caused a delay with his request. In addition when opening the initial request for a ticket with the accounting department one of the boxes the player must check that they understand before proceeding is " I understand that opening another ticket regarding my withdrawal when I already have a pending request will cause my withdrawal request to be delayed."

posted on December 31, 2011.

" We apologize for any delay caused by the player opening tickets "

This is too much!!!what a ROGUE you are!!!

I sent all papers and this is my next ticket! (ticket is an internal email Pamper has):

"Hello

I've been waiting more than 14 business days by now, and I don't have any notice about my withdrawal

How long do I have to wait, please?

thank you in advance"

How do you pretend I know when are you going to pay me?should I ask to a clairvoyant?

You EXCEED YOUR 14 BUSINESS days to pay!!.Then I have to ask ! do you understand this??is very simple!!.

I have save all my tickets, and the dates and I can demostrate that what I say is true!!

The next ticket was eleven days later, next 14 days later and the last 11 days later again!,

And Its my fault the delay??come on, dont insult the intelligent of players who read you!

Pamper are thiefs and I feel more angry now!!!, I prefer the casinos that dont answer and just cheat people, but you go far!, you Pamper CHEAT PEOPLE and insult them too tellling that is their fault ...

You should be ashamed of yourself Pamper, if you had a little reputation you should give me back my deposit and I'd give you back your sticky bonus...If you'd have shame and reputation, but I can see you dont mind lose lots of player for $50 dollars,

Players, please, read the case, I swear all I tell you is true, is not my first online casino, I have lots of years withdrawal in online casinos, and I now how it works.

This people are swindlers, BE AWARE!.

Hope you have to close shortly for cheating people...

Thank you to Askgambler for everything.

Players!, look at this!,

posted on August 17, 2012.

This issue has long since been resolved. This player did not qualify for a withdrawal as he was attempting to withdraw a non-cashable sticky bonus. Please close the ticket.

posted on August 20, 2012.

Again

tell me where they explained me that this bonus its an sticky one.

I dont admit that no one calls me "liar"... I have capture screens and conversations with support apart from the tickets.

Read all the case, and you'll notice that this casino doesn't explain nothing about a sticky bonus, players dont trust on this people, there are lots of casinos much better than this one , you dont have to struggle for get your money.

If I'd knew such a bonus I'd never deposit a pence in this casino.

They never explained it, even when I ask them before depositing anything, this is my complain.

You dont explain nothing or hide information so that the player deposit money, if you win...you dont pay of course, you only say me : "you have to bet US66500 so that you can withdrawal your winnings", I have screen captures of this conversation...as soon as I reach the conditions you told me, then this called "sticky bonus" appears...come on!!!!

posted on August 20, 2012.

As stated previously, "term #1" on the Terms & Conditions page states :

Term #1 - All bonuses are sticky

Unless stated otherwise with the bonus offer all bonuses offered at Pamper Casino are "sticky bonuses" Sticky bonuses can not be withdrawn from the casino, and will be removed from the account when a withdrawal is processed.

http:/­/ga­mes.pa­mpe­rca­sin­o.c­om/­htm­l/t­erm­s.php

posted on August 22, 2012.

Ok, Terms and conditions are shown when players want to get their money, but If you ask them about "if I deposit x money ...what should I do so that I can withdraw it?, " they will tell you:

deposit your money sir, you only have to bet x money, but nothing about sticky bonuses, you are no clear, no honest.

Many others online casinos tells you exactly the terms and conditions if you ask them, they dont hide anything in order you deposit, they are honest, Pamper casino isnt between them.

Close the complain and you can keep my money (is a misery) , you win 50 today and you'll lose 5000 in the future , I know lots of players on line and there are lots of forums that are already advise about this casino...

Bye

posted on August 22, 2012.

> Ok, Terms and conditions are shown when players want to get their money

There is a link to the terms and conditions page on EVERY page of our website. The bonus page tells you to read the terms and conditions when you redeem the bonus. There isn't much more we can do except for sending somebody to come read them to you in person.

> Close the complain and you can keep my money

To be clear, we are not "keeping" anything. A STICKY bonus was never withdraw-able in the first place.

posted on August 23, 2012.

YES, there is a thing you can do!!!:

Its not necesary to send me someone to read me anything, the only thing you can do its to inform the customer that is asking you !!!, if you are not able to do this, then tell to helpdesk, please say to customers: "READ the terms and conditions" as many other do...BEFORE depositing money, and NO after, do you understand this or its difficult for you?

Read this time what I wrote and you´ll understand why I'm upset...I wish one day someone do with you the same...

If you are in this sort of website, you are looking for it!, again, keep my money and enjoy it...

bye

posted on August 23, 2012.

By the way, I remind you my complain, because players must be inform:

BEFORE depositing money I asked to Pamper helpdesk the conditions of this bonus and PAMPER SAYS: You only have to bet x money so that you can withdrawal your money.

As soon as I bet the quantity they told me, Pamper casino says: please, send me all your documentations so that we can pay you.

When I send all the papers they request me, weeks later, they tell me: Ohh!, read the conditions.

WHY didnt you tell me in firt place, READ THE CONDITIONS? its easy, because you ONLY wanted me to deposit my REAL money.

This is the complain, its simple.

Pamper, take my real money and buy something nice, and take your sticky bonus and...well, there is one place you can put it, but I dont want to be rogue...

Have a good day

posted on August 23, 2012.

I'm sorry but if the site asks you to read the terms and conditions several times during the bonus redeeming process and emails you in the signup email reminding you to read the terms & conditions before redeeming any bonus we feel we have done our job. You seem to be hanging all this on one conversation with one live chat representative that you claim did not tell you to go read the terms and conditions when you asked him a specific question about a bonus.

As a rule of thumb, reading the terms and conditions before redeeming any bonus of any kind is an absolute necessity at any casino. In our case, we specifically ask you to do so on many occasions. I'm afraid we cannot any criticism from you in this area.

posted on August 24, 2012.

ok I should have read the terms and conditions,

now , answer me:

When I ask for the terms of this bonus, why your helpdesk didnt tell me it was a sticky bonus???

When I reach to the conditions helpdesk told me, why ask me for the documentation in order to pay me?

Why before weeks, you only say: "we are checking your play, because we have to see if it was a fair play for your part so that we can pay you"

Then, if all the time (when I deposit) it was a sticky bonus, why didnt you told me when I ask you before depositing anything??

Its very very very very simple, if a customer ask you: What should I do to withdrawl my winnings?, the your helpdesk must answer:

Sir, in this case, with this bonus (a sticky one) you have to do this...

The first time I ask for my winnings, why ask me for my personal papers (documentations) and make me wait for months to tell me that finally is a sticky bonus??

This isnt serious, and if you are not serious with this sort of business, its better you do anything else except casino business, I dont know if I explain myself.

How much time do I have to wait for you to admit you are wrong??, all the inconveniencies you caused me, (sending the papers for instance) and waiting for weeks!!!come on! I have a business and I can sure you that customer doesnt be treat in this way.

Explain your incompetence (sorry, but this is the adjetive closer in this case) and dont tell me like a parrot "read the terms..." (you should told me this as soon as I ask you for the conditions to withdrawl my money BEFORE depositing a pence, please, treat me as if you were a professional in this business...,

Explain all players who read you why you manage your business like this, as I tell you several time, you can keep my money, only want a serious answer...

Bye

posted on August 25, 2012.

> When I ask for the terms of this bonus, why your helpdesk didnt tell me it was a sticky bonus???

I don't know what he did or did not tell you. I am certain he mentioned that you should read the terms and conditions. You claim he didn't but we have no evidence of that.

> ask me for the documentation in order to pay me?

Because before Accounting can even look at whether you qualify for a withdrawal or not, they need full documentation in place.

> Then, if all the time (when I deposit) it was a sticky bonus, why didnt you told me when I ask you before depositing anything??

Did you specifically ask him if the bonus is sticky? If not, there are many terms attached to every bonus and a live chat rep can't be expected to address them all. That is why you are requested several times to read the terms and conditions during the bonus redeeming process.

> as I tell you several time, you can keep my money, only want a serious answer...

We are not "keeping" anything. Sticky bonuses are not withdraw-able as I have explained multiple times now.

We have addressed every issue you have raised in every possible way since you have raised the same issues over and over and we have addressed them over and over. it is not "serious" to continue to post the same issues over and over just using slightly different verbiage everytime when you have already been answered on every point you have raised. Seriously speaking, it is time to move on....

posted on August 26, 2012.

Hello, its true that I ask the same several times, the reason its that your answers doesnt explain this:

First: please tell me where tells in terms and condiitions that a withdrawal may took more that two months , why this enormous delay?

I made a copy/paste in my computer about my conversation with your helpdesk service:

This is the answer he gave me when I ask him about this bonus:

Ken K.: 2350CASH is special all-games bonus with a 50X wagering requirement. That means the bonus + deposit must be wagered 50 times before being eligible for a withdrawal. You can play any game including roulette to meet the wagering requirements. Players found abusing this offer by placing no-risk bets to meet wagering requirements such as betting both red and black on roulette will have their bonus & winnings revoked and their accounts banned.

Please, tell me where explain this bonus is a sticky bonus, why should I know what a sticky bonus is??its your business not mine, thats why no one its going to ask you "is this a sticky bonus??" again, if you dont know what your employers says to customer or what they did or not, your casino has a very organitation trouble...

And if you want me to stop talking about this injustice, tell me why your helpdesk service didnt tell me in any moment "this is a sticky bonus" or "read the conditions for more info", and why took more than 60 days to verificate that my bonus is a sticky one.

The impresion its that before depositing money customers doesnt be inform about this (sticky creation), as soon as the customer wants to withdrawal, then you take so much time in processing that almost everybody prefer go to another casino instead wait for the cash that never comes...

As I am sure you are not be able to answer me this two questions (delay and customer improper inform), for my part, Pamper casino shows me that is a place to avoid , there are dozens of casinos that are honest and inform you properly when customers ask...

posted on August 26, 2012.

By the way, dont make a mistake, I gave you my REAL money ( my bank manager confirmed this), you only gave me numbers shows in my computer ...well, players who read all this here and in another sites, may see who's right ...

bye

posted on August 27, 2012.

> First: please tell me where tells in terms and condiitions that a withdrawal may took more that two months , why this enormous delay?

It doesn't say that, nor did that happen. It only takes as long as it takes you to submit the requested documentation and for us to review it. It does say the first withdrawal takes an average of 10-14 business days when you are actually submitting it.

> This is the answer he gave me when I ask him about this bonus:

Please submit a complete transcript of the chat. Even this part is cut and pasted from the terms & conditions page. I am certain he would have added that you should read the terms & conditions.

posted on August 27, 2012.

I should also add that we have addressed the delay issue as well because you opened several tickets and this caused confusion as everytime you open a ticket your withdrawal goes to the end of the queue systematically speaking. This is also explained right there on the withdrawal page :

I understand that opening another ticket regarding my withdrawal when I already have a pending request will cause my withdrawal request to be delayed.

You are required to check and agree to that before you can submit a withdrawal. You did.....

posted on August 28, 2012.

I'm losing my patience...

Well, please PLAYERS READ THIS!!!, even when I only want an explanation about why Pamper never answered me clearly about their bonus, Pamper, in first place calls me Liar!!!, (not literally, but in another words) this is the way this casino treat customer...

Sir, I dont know if you are a Manager, employer o someone who has to do in Pamper, but the image you are showing to the rest of players its terrible, because, if you have had read all I wrote before this message, you'll notice that the reason because I open several tickets, it was because you EXCEED your withdrawal limited time, I mean:

When I opened another ticket , was when I have no notice about you in more than 14 labory days!!, the only way to know if you are going to pay its opening tickets, you dont have another media to do this, How do you pretend before weeks that I know if you are going to pay or not then??,

I sent my documentations in one day, because I have a bussiness with scaners, printers and its relative quick for me to do it, so I didnt delay the withdrawal.

Even when I dont want your money, you ask me for the conversation with your helpdesk,

PLAYERS all this is for 143 dollars!!!, you can imagine if you want to withdrawal 1000!!!

Its a real shame, better close your mouth Sir, because in every line you are writting, I can sure you , you are losing customers (o victims, is the best adjetive for your customers).

I only wanted for you to apologize about this Pamper mistake, you dont want to admit you make a mistake even when I told you I dont want this money, people who read this never make a deposit in your casino.

Sir, stop talking because you are losing money, if you want the conversation, only have to read what I wrote months before in this same page...

Again, Its not necessary for me to tell people what sort of casino is Pamper, anyone who read this conversation with you, never risk their money with you (Im not talking about your games, but about people who has to pay ...).



You only pretend that this complain dissapear, but if the only way to stay it always here its answer you, I will, your years if necessary, depend on Ask Gamblers to close or not, for my part there is nothing else to say.

Be aware where deposit your money, there are lots of honest casinos in internet (I play daily with many of them, between recommended casinos shows in this site), where you can withdrawal thousands of dollars without discuss with anyone...

Its the only I'm going to say

I

AskGamblers
posted on August 29, 2012.

 There is no point is keeping this complaint open anymore! Casino's T&C are broken in this case and there's nothing that could be done to change it! This complaint is solved!