Slots of Vegas Casino - Withdrawal delay

RESOLVED
posted on August 2, 2016.

I asked for a withdrawal and sent in all required documents in May of this year(2016). My withdrawal request went to Escalations Department to be handled by Tara. After Tara emailed back a few times she requested information for a wire transfer of funds to my account, which I emailed back to her. Now this Tara no longer answers my emails except with automated messages stating that she will get back to me in 2-4 business days.I have been waiting over two weeks since I emailed all information for wire transfer and have heard NOTHING nor received anything.

AskGamblers
posted on August 7, 2016.

Dear Tammy,

Please let us know if there's some update on your issue.

posted on August 7, 2016.

Hi Tammy--

I'm so sorry--I'm not certain how I missed this complaint.

I'm not in the office on the weekend, however, tomorrow I'll be looking into this. I'll report as soon as I have information.

I apologize for the delays you've experienced with this and please know that I'll do whatever possible to have this sorted for you quickly.

All the best,

Tawni

posted on August 8, 2016.

Dear Tawni,
Thank you for looking into this since it has now been almost 2-1/2 months since I first asked for the withdrawal and approval of same was given. $1350 is a lot of money and I could use it to catch up on some of my bills. Please expedite this, Thanks.

Tammy

posted on August 9, 2016.

Hi Tammy--

Consider it expedited. ;-)

I've taken a look and I see that the payment was uploaded for your wire, last Friday. With this in mind, I would expect the funds to show in your account, by the end of the week.

I wish you all the best,

Tawni

posted on August 11, 2016.

Tawni,

Got the wire in my account today but is for less than the stated amount. Got 1286, it was supposed to be 1350.Orginal amount was 1500 but I was told that bonus would not be able to be withdrawn. Why was amount less than it is supposed to be?

Thank You,

Tammy

posted on August 14, 2016.

Hi Tammy--

The reason for the shortfall is two-fold: First, you used a coupon (FORTUNE350) which gave you $178.50 in bonus funds. Those bonus funds dropped your $1500 withdrawal to 1321.50. Second, your bank will charge you fees for the wire, which explains the balance of the shortfall.

I hope this helps.

All the best,

Tawni

AskGamblers
posted on August 15, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.