Casino Cruise - Withdrawal delay 15/7/16

posted on August 2, 2016.

Firstly I won £300 but was then told after submitting documents that I had self excluded from which should be more clear that these are linked.

Then I was told I would receive £106 return for the deposits I made, this was processed 15/7/2016 and still hasn't been added to my bank account. Live chat keep telling me different things! Resolve ASAP!

posted on August 4, 2016.


I have been informed by our Customer Support that your funds have been processed on 01.08.2016.

Apologies for the delay.

Kind Regards,
Casino Cruise

posted on August 7, 2016.

Dear @RIDGWAY88,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.