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This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
mytim01 submitted a complaint.
Cherry Red Casino responded.
mytim01 responded.
Cherry Red Casino responded.
AskGamblers responded.
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Solved successfully.
Withdrawal complaint - Cherry Red Casino
my withdrawal request has been "under review" since 8/20/12. according to their rules, this should take a few minutes. live chat has told me everything is approved, yet i do not get my withdrawal amount.
Hi Mytim01,
Thank you for reaching out. Cherry Red Casino withdrawals take 10-14 business days to be sent. Your withdrawal will be marked 'under review' until it is sent out at which time the status will be changed to 'processed'. You may e-mail withdrawals@cherryredcasino.com for more information about your specific withdrawal.
Kindly,
Cherry Red Casino
received email from Tara at cherry red casino claiming there is a two week delay. in this day and age, why must there be a delay
Hi Mytim01,
Again, we apologize for the delay! We are working as fast as we can to get your withdrawal sent to you. Please contact withdrawals@cherryredcasino.com for any further questions!
Kind Regards,
Cherry Red Casino
mytim01, any updates?
Can we close this complaint?
Due to inactivity of submitter, this complaint can be considered withdrawn and case solved!
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