Luna Casino - Withdrawal Cancelled

Karen Goosen South Africa
posted on November 12, 2014.

I deposited funds into my luna casino acount and read their long and confusing terms and conditions of their bonuses. I then proceeded to play and used first 30$ and lost then another 20$ and received bonuses. I had to get 900 points or credits before my bonus would become real money and according to the system. I have done that. I won and eventually had $1200 and then did a withdrawal. This took an extended time to win and I was up and down frequently. Then all of a sudden I now get a message t say that my withdrawal has been cancelled. They don't credit the funds back to my account, instead they just "Take away" the credit ans put my original $50 back on my account. They are scamming people and when someone wins they look for an excuse not to pay. Never mind all the times that we deposit and don't win. They must NOT be allowed to get away with this and still operate. I need to get the funds that I won from them. It is not fair practice. I cannot get a screen dump to prove it. They have sent me the confirmation of withdrawal in an email and then the cancellation in a email. If I go online and check in my bonus screen it says that I needed 900 redeem points to convert my bonus to real money and that I have reached and it shows this.

posted on November 17, 2014.

Dear @karenj.goosen,
Any update considering your complaint? Thank you.