Hi, I look at your site alot and find a lot of valuable information. I also see that sometimes you are able to help with problems at a casino. I am having one so I hope you can help. Thank you. A copy of the email I sent to Aladdins gold today is below and explains the situation.
To Whom it May Concern, ([email protected])
On March 28 I opened my account with Aladdins. I used a free chip and met the requirements to cash out.
I live in Omaha, Nebraska. For the past few months I have been visiting my son who lives in Morrison, Colorado. I created my account using his Colorado address.
I contacted live chat to see what I need to do in order to cash out. I was told that I need to change the address on my account to my home address in Omaha, that way all of my verification documents will match my home address. I did the address change.
I have submitted an MUD, original copy (NOT AN ONLINE PRINT OUT), and a copy of my phone bill(an electronic copy) and my drivers license, and a copy of front and back of my credit card, and the verification form.
I keep talking to live chat over and over,,one person says, yes we have the docs, and the next person says, no we don't, this has been going on over and over again.
Also, today I am told that I must send a utility bill from the Colorado address with MY name on it. I don't live here! I am visiting my son. I can send a copy of his utility bill, with his name on it. But since I DON'T live here,,,nothing will have my name on it.
What do I need to do? Please tell me in writing what you are still looking for from me.
. I wANTed to deposit, cash out,,and then deposit and play. The only way to determine if a casino is trustworthy enough to deposit and play at is to see if they can actually process a cashout. So far this is not looking good.