Withdrawal at Aladdins Gold Casino

UNRESOLVED
lisanomaha United States
posted on April 30, 2013.

Hi, I look at your site alot and find a lot of valuable information. I also see that sometimes you are able to help with problems at a casino. I am having one so I hope you can help. Thank you. A copy of the email I sent to Aladdins gold today is below and explains the situation.

To Whom it May Concern, ([email protected])

On March 28 I opened my account with Aladdins. I used a free chip and met the requirements to cash out.

I live in Omaha, Nebraska. For the past few months I have been visiting my son who lives in Morrison, Colorado. I created my account using his Colorado address.

I contacted live chat to see what I need to do in order to cash out. I was told that I need to change the address on my account to my home address in Omaha, that way all of my verification documents will match my home address. I did the address change.

I have submitted an MUD, original copy (NOT AN ONLINE PRINT OUT), and a copy of my phone bill(an electronic copy) and my drivers license, and a copy of front and back of my credit card, and the verification form.

I keep talking to live chat over and over,,one person says, yes we have the docs, and the next person says, no we don't, this has been going on over and over again.

Also, today I am told that I must send a utility bill from the Colorado address with MY name on it. I don't live here! I am visiting my son. I can send a copy of his utility bill, with his name on it. But since I DON'T live here,,,nothing will have my name on it.

What do I need to do? Please tell me in writing what you are still looking for from me.

. I wANTed to deposit, cash out,,and then deposit and play. The only way to determine if a casino is trustworthy enough to deposit and play at is to see if they can actually process a cashout. So far this is not looking good.

Thank you.

posted on May 9, 2013.

Hi, I can see that you have been speaking with our CS team and that you have been told that we need an original copy of a recent utility bill and for you to return the faxback form.

I believe that you sent in a copy of the text from an online bill put into Word which we cannot accept as a form of ID.

Once we have these all should be fine.

Please also note that the correct email address for the cashier is [email protected] The one you list in your email is incorrect and it will not reach us.

We obviously take account security seriously and any changes to such details will be looked into and confirmed which is why you experienced some difficulties. When signing up for accounts please use your own address to prevent such difficulties.

Regards,

lisanomaha United States
posted on May 11, 2013.

Hi, I looked over the message they provided for you. I did indeed send them a hard copy of a bill from my gas company. I got the bill via snail mail, scanned it, and sent it in. No one there ever believed it was real which is ridiculous. They also emailed me that their reason for not processing my w/d is because the credit card I provided was not legitimate (ridiculous) As soon as I know They have approved my docs I am making my deposit, and then requesting my w/d which live chat has told me to do.)

Tonight I am sending the(all scanned original docs!)

Insurance bill (which live chat says they will accept instead of a utility bill)

diriver's license

hand signed verification form.

copy of my credit card.....and if it's good enough to deposit with, then it had better be good enough to w/d with!!!!)

propane bill (at my son's address where I have been visiting for 4 months now)

Thanks for trying to help me.

posted on May 14, 2013.

Once we receive the UB for address on account and the faxback form we'll be good to go.

lisanomaha United States
posted on May 17, 2013.

I sent it. All early last week multiple times to support and cashier! Now I am traveling! So sad that this is such a tedious process!!will resend yet again!next youwilltell me thedog­ate­you­rho­mework.

posted on February 25, 2014.

Hi Lisanomaha,

Just to confirm the money is still in your account, but we cannot verify your documents until we receive a utility bill from you.

We have not received one to this date.

Regards

Stephen

AskGamblers
posted on March 12, 2014.

 lisanomaha, please send the required documents, if you already haven't, so casino can proceed with your withdrawal! And don't forget to update us regarding this complaint!