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Complaint History
victortsang submitted a complaint.
Planet 7 Casino responded.
victortsang responded.
victortsang responded.
Planet 7 Casino responded.
victortsang responded.
Planet 7 Casino responded.
victortsang responded.
Planet 7 Casino responded.
Planet 7 Casino responded.
victortsang responded.
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AskGamblers responded.
Solved successfully.
Withdrawal all approved but haven't received a single payment
I have withdrawals of 6755 in total from Planet 7 Casino which is all approved but I haven't received any of it.
First withdrawal of 2500 was approved on March 8, 2011. Second is April 6, 2011. Third is May 20, 2011.
I have tried contacting withdrawals department around 5 times, but haven't receive a response.
Dear Player:
We will go ahead and check your inquiry with Planet7 Casino.
Best Regards
AceRevenue Team
waiting for response from Planet 7 Casino.
waiting for response from Planet 7 Casino.
Dear Player:
Please send us your Planet7 Casino username to affiliates@acerevenue.com so we can go ahead and take care of this issue ASAP.
Best Regards
AceRevenue Team
username sent
thanks for the quick reply
Dear Player:
At this moment we are checking your payment schedule with Planet7 Casino.
Best Regards
AceRevenue Team
waiting for response.
Dear Player:
Planet7 will be sending checks of up to $3K every 5-7 days until we pay your winnings. Please contact CS and verify your address in order to proceed with your payments.
Also, keep in mind that if you have a pending cash-out on Silver Oak or Royal Ace and a payment from any of these casinos is sent out to you, this may cause a delay on payment due to processor weekly limits.
Best Regards
AceRevenue Team
Dear Player:
First check will be sent out on Monday.
Best Regards
AceRevenue Team
Thank you Ace Revenue Team and Ask Gamblers.
I will wait for the check and post when the check is received and processed at the bank.
Thank you for the quick response.
Dear Player:
A first check for $2500 has been sent out on 6/20/2011 at 12:57:14 PM
Best Regards
AceRevenue Team
Dear Player:
One of our representatives will be sending you the Fedex tracking# for your first check
Best Regards
AceRevenue Team
Dear Player:
We are waiting for your reply regarding your $2500 payment sent on 6/20. We also would like to inform you that another payment for $2500 has been processed on 6/27/2011 at 5:59:36 PM. As soon as tracking code is available we will be sending it to you as well.
Best Regards
AceRevenue Team
Hi there
thank you for your response.
I have received the first 2500 check I will deposit later this week to see if it go through fine.
thank you so much for your assistance.
Dear Player:
Please let us know once payment has been cashed-out.
Best Regards
AceRevenue Team
We will consider this complaint as resolved. If you still experience any problems about this issue, please do not hesitate to contact our support and we will reopen this case.
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