Sunset Slots Casino - Withdraw request left unanswered

RESOLVED
cytozyme Germany
posted on September 24, 2015.

Hello!
I have trouble with Sunset Slots Casino.

I finished the no deposit bonus. I made the initial deposit of 25 euro. I send my documents to [email protected] I am not receiving message by email. My ticket IDs: [#SEC2311873] + [#SEC2302062]
This is a bad casino! It is not recommended.

PLEASE HELP! Thanks!

AskGamblers
posted on September 26, 2015.

Dear @cytozyme ,

Any update regarding your complaint? Thank you.

cytozyme Germany
posted on September 26, 2015.

Yes a little. After 10 attempts in Chat support my e-mail was forwarded. Now my ID pass expired yesterday :-(. New ID pass comes in the next few days. I'll then send it again via email.

AskGamblers
posted on September 30, 2015.

Dear @cytozyme,

Any news? Thank you.

posted on October 2, 2015.

Hi cytozyme,

Please be advised that I will be taking this matter up with my withdrawals team and revert with feedback asap.

Your patience is dearly appreciated!

Best Regards
Jason

posted on October 2, 2015.

Hi cytozyme.

Please can you confirm your username for me.

Thanks!

Regards
Jason

AskGamblers
posted on October 2, 2015.

We send to the casino management user's details.

cytozyme Germany
posted on October 3, 2015.

Account: [email protected]

I must send my new ID pass. The security team wrote via email "Id pass expired"

AskGamblers
posted on October 8, 2015.

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.

cytozyme Germany
posted on October 9, 2015.

So, now I send my new ID pass via email to the security team of Sunsetslots Casino.
I hope I get a response.

cytozyme Germany
posted on October 11, 2015.

It's been only 48 hours. Already no response back to my email. I am sending a copy of my new idpass and there is no answer. Why is the Sunset Slots Casino support so bad?
I send it to the email "[email protected]".

...please help me!

cytozyme Germany
posted on October 11, 2015.

I send my documents to "[email protected]" ,too.

posted on October 14, 2015.

Hi cytozyme,

I am awaiting feedback from my withdrawals team. Please accept my sincere apologies for the delay. I hope to receive feedback soon.

Best Regards
Jason

cytozyme Germany
posted on October 14, 2015.

There are almost 1 1/2 months have passed. I hope that my withdrawal will now be paid.

cytozyme Germany
posted on October 14, 2015.

My email ticket id from the security team email: "#SEC2329413"

cytozyme Germany
posted on October 14, 2015.

My account is now full activated now. I done my withdraw via Neteller. I hope the payoff is now swiftly;-)

cytozyme Germany
posted on October 17, 2015.

Damn!!! They put into my account a new no deposit bonus of 25 euro. I dont want it!!! My Neteller withdraw was "declined" :-(

cytozyme Germany
posted on October 17, 2015.

I send my Neteller ID again to the security team :/

AskGamblers
posted on October 21, 2015.

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.

cytozyme Germany
posted on October 21, 2015.

Neteller withdraw pending... :/

cytozyme Germany
posted on October 22, 2015.

My player account is verified. My Neteller ID was added to my account.
Withdraw DECLINED again :-( Now it is called "verification process"
I feel ripped off by Sunsetslots Casino.

So you definitely scared customers.

I despair.

PLEASE HELP!!!

AskGamblers
posted on October 29, 2015.

@cytozyme,

We got information from the casino that the payment had been made to your Neteller account on Wednesday 28th of October, could you please confirm that and and inform us if you have received the money? Please be informed that if you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

cytozyme Germany
posted on October 30, 2015.

yes, done!

posted on October 30, 2015.

Hi Cytozyme, please drop me a line anytime should you have any more concerns regarding your sunset slots account in the near future your more than welcome to contact me directly.

Best of luck with your gaming
Regards
Craig
Brand Manager Sunset Slots.

AskGamblers
posted on October 31, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.