Fone Casino - Withdrawal of 150€ unfailry declined

UNRESOLVED
posted on August 13, 2016.

Hi, i open an account on fonecasino in 7 august , and use for the first time in that casino a coupon OLYMPIA , witch was 10 free spins. I win and met the wager requirement to make a withdraw in the maximum 150€ .I have a screenshot with that movements. The withdraw was declined because they said that i have accounts in others casinos of the same group of casino witch i gambled before and use no deposit coupons in those .
I dont have the blame that the fonecasino has sister casinos and i´m asking to they pay what they own me.
Thank you for your atencion
Best regards
Rui Costa

posted on August 15, 2016.

Dear Rui,

The Lotus Players Club terms refer to your casino account. You have 1 account (with 1 email address, 1 password, 1 username, etc.) and on this account you have claimed multiple free bonuses, which is not allowed as per term:
17. No Player may redeem two non deposit bonuses consecutively. However, if a Player succeeds in doing so, then any winnings will be forfeited.

Regards,
Lotus Players Club Support

posted on August 15, 2016.

Dear sir:

I open an account in fonecasino in 7 august , and use in the sameday a coupon only once in that casino. So in the fonecasino , and i´m talking just about this one, i dont have claimed multiple free bonus like you said just once OLYMPIA , witch was 10 free spins .
i dont have guilt that if there are more than one casino in your group. I think that Lotus Players Club isnt one casino but three . each of one should have is onw independence bonus register.

posted on August 16, 2016.

I didnt claimed multiple free bonuses in fone casino, like you said ,just one.

AskGamblers
posted on August 17, 2016.

Dear Fone Casino,

Can you please provide evidence that player claims multiple no deposit bonuses and with that action breached aforementioned casino term. Please send this to AskGamblers Complaint Team at [email protected] Upon AG Complaint Terms we consider all evidence strictly confidential and won't be publicly displayed.

Thank you for your cooperation.

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