Spartan Slots Casino - Withdrawal issues

UNRESOLVED
posted on January 14, 2015.

After wagering a bonus given by mail I tryed to request a payout of the given sum 50 euro, which is what the rules says about bonus wagering and payouts. After I been in contact with the support about information regarding a withdrawal. the guy in support says that they never pay out any winnings from bonus but could give som bonus if I deposit some money, and winnings from that bonus I could do a withdrawal from. What a joke!! How he expect that I should trust a so shitty net casino that changes their rules after somebody have an eventually winning?

posted on January 15, 2015.

Hi

Thanks for your message

Please can you confirm username?

Spartan

posted on January 16, 2015.

Hi

Thanks, we checked thus with support who gave the following reason for this..

''While winnings from the sign-up bonus are withdrawable under our Terms&Conditions, the account holder has requested winnings from a subsequent bonus added to the account, which is in direct conflict with term # 7.12.5.3 (Only the first bonus applied on the player's account is considered a Sign-up Bonus. The subsequent free bonuses that a Member receives before making their first deposit are not considered withdrawable. ). In this situation I am afraid the payout request could not be honored.'

Spartan

AskGamblers
posted on January 20, 2015.

@jorge­n.j­oha­nss­on.169,
Are you satisfied with casino's reply to your complaint? Can we close it?

AskGamblers
posted on January 24, 2015.

We didn't get any proof that this player used multiple no deposit bonus without deposit in between. We can't resolve this case.