Planet 7 Casino - Wire transfer still not received

RESOLVED
jeterfe United States
posted on October 16, 2016.

Withdrawal requested on Aug 25th
Approved August 30th for $1167.

As of today, I still have not received my withdrawal. A wire transfer does not take two weeks. Even an international withdrawal does not take 2 weeks. The information above says to play fair. Who is holding this casino to playing fair?

When I received a check for a previous withdrawal, when I logged in the program told me that a check had been sent. This time I have nothing just payments saying it was done almost 2 weeks ago.

Email Received::
RE: status of withdrawal
From payments [email protected] details
To 'Frances ' , accounting [email protected], info [email protected], help [email protected]
Dear Frances,

Thank you for your email.

You were sent a wire on 10/5/2016. The time frames for receiving international wire transfers are different for each bank.

Kind regards,
Rasa

jeterfe United States
posted on October 18, 2016.

As of 10-18-16 I am no longer getting responses to my emails. Still no wire transfer. Very frustrated.

jeterfe United States
posted on October 19, 2016.

Msg received this morning:
fjtavares P7 delayed wire
From payments [email protected]
To 'Frances < name removed >' < email removed >, info [email protected], help [email protected], accounting [email protected]
Dear Frances,
We are currently experiencing delays with our processor.
It should be in your bank account by the end of this week.
Kind regards,
Rasa

From: Frances < name removed > [mailto:< email removed >]
Sent: Tuesday, October 18, 2016 9:36 PM
To: [email protected]; [email protected]; [email protected]; [email protected]
Subject: Re: status of withdrawal

Still seeking status of my wire transfer/withdrawal.

-F

posted on October 23, 2016.

Hi Jeterfe--

First, I must apologize for the delays, but also for my very slow reply. Unfortunately, I've been traveling for work and I'm now just trying to get caught up while still on the road.

I will speak with my finance manager tomorrow and I'll be back as soon as I have information about your wire.

Again, I truly apologize for all this.

Tawni

jeterfe United States
posted on October 24, 2016.

First let me say that after all this time, this morning my wire transfer was pending in my account. I beleive I owe thanks to who ever Tawni is. Thank you Tawni.

I also want to note that I received two emails this morning in reference to this delayed wire transfer.
The first one was very nice and similiar to the email I received last week stating that there was an issue with their processor and that I would be getting my tranfer soon.
The second one was not as nice. The lady stated that I should have had the transfer that was sent on 10-5 and to me she basically called me a liar. She said that I needed to send 3 months of bank statements (why 3 months). This all was from 10-5 less than one month ago. Why did she want 3 months worth of statements.

I am so upset with this entire ordeal. I'm glad I finally got my payment but sad because the games on this casino were very good and fun. I will never give them any money again.

Also thank you askgamblers because without this service I dont think I would have had a resolution.

-F

AskGamblers
posted on October 26, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.