I joined Wintingo casino about 2 weeks ago and everything was fine until it came to make a withdrawal (my first withdrawal of £136).
I requested the withdrawal on Thursday 29 August and was immediately advised that I needed to provide ID documents, pictures of bank cards and a utility bill. I immediately posted these to the email address provided, but I have no untility bills, so sent a letter from the hospital. I requested that the casino notified me if this was all okay.
It is now the 5th September and I still haven't received any contact and my withdrawal is still pending. That's 8 days just left hanging with no communication.
I have been proactive in those 8 days, contacting the live support about 5 times and asking them what is going on. Each time they say that the' Banking Dept' is another department and highly classified, but I shouldn't worry as everything will be fine and I'll be contacted by them. But everything isn't fine.
Sometimes they say the banking dept is closed, other times they tell me to write to them directly using an email address they have supplied. I have wrote to the banking dept 3 times via email, but still no reply.
So what does one do?
I am losing my patience, the service is poor, the ethics are questionable when they freely taking my deposits, but leave me hanging not only with my withdrawal, but also the stage before. Why are some casinos being allowed to get away with this shoddy service?
I have stuck to the rules, deposited my money, but why can't the casino provide simple communication, player protection and pay out my winnings?
I am sure there will be all manner of well written, highly polite emails coming back now form the casino, but beware fellow gamblers as I am being unfairly treated here.. After all, the main reason we play is to win, not to throw our money away.
I would like a response from the casino and I would like my withdrawal granted.