WinTingo Casino does not pay me my winnings

UNRESOLVED
versace44 United Kingdom
posted on December 10, 2013.

I played at Wintingo in October and after requesting a withdrawal I received a letter stating

"I am writing to inform you that due to violation of our bonus terms and conditions we will be refunding you your deposit of €250 and will be closing your WinTingo account.

Please direct any questions or comments you may have to the Isle of Man Gaming commission, details of which can be found on our website www.wintingo.com"

I played in strict accordance with their terms and I am absolutely positive none had been violated. I risked my own funds a lot. They did not have any reasons at all to confiscate my winnings. It seems they are of the kind that keeps deposits when players lose and avoids paying winnings should that be the case.

I wrote an email to them regarding this situation but they chose to ignore it.

I would like to have my winnings paid in full.

posted on December 11, 2013.

versace44, you were informed via live chat and email that you violated the terms and conditions of this bonus. Your specific case has been forwarded onto the Isle of Man gaming commission and they have all details about your case.

The specific term that you violated is as follows:

Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 20% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular game play has occurred; the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.

Please liaise directly with IOM commission regarding your case.