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Will not pay and has done unauthorized withdrawals


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By wfm316
11 years ago
Message on forum

WinPalace has refused to honor withdrawal requests of $1,700.00, $1,300.00 and $1,700.00 due me from my account with them.

On 12/6/11, I discovered that WinPalace has submitted EIGHT (8) withdrawals of ~ $100.00 each with a "foreign transaction fee" for each withdrawal.

They have not responded to my requests for rectification and return of my money.

Can you help with this?

Thank you.

Disputed Casino WinPalace Casino
Amount $4700

Discussion

User name loyalty-level-2

Finally paid...34 days later....

Thank you to AskGamblers for your help!

User name loyalty-level-2

Hello All: As of 12/19/11, still no payouts, this request from WinPalace has been for 31 days now. Thirty one days!

User name

Dear @wfm316,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

User name

hi wfm316,

our finance is in direct contact with you, why do you need my help? they will solve your issues.

let me know if you'll need assistance in the future on other issues.

regards,

rick

WinPalace Casino Complaint Stats

Resolved 36 / 86
Avg. Amount $861
Avg. Complaint Duration 78 days
Avg. Response Time 3 days

WinPalace Casino Complaints

See all complaints for this casino
405 Euros Payment declined
Last year (november/2014) I made a withdraw requested that was denied with the "90 business days review" excuse. So, i wait untill the end of this process and made a new withdrawal request in the amount of 405 Euros on 28/04. Two weeks later I received an email from James Corden, from the financial department, saying that "we could not approve your last withdrawal request since your activity in our casino recently has dramatically decreased." I really need your help to get my money. Here are the emails sent to me by them: [email protected] 27-11-2014 Para: ****@hotmail.com [email protected] Dear Miguel, I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account. This process might take up to 90 business days. As soon as we have any updates regarding your account we will inform you via email. We are sorry for the inconvenience. Sincerely, James Corton Finance Department De: [email protected] Enviada: terça-feira, 12 de Maio de 2015 10:42:21 Para: ****@hotmail.com Dear Miguel, Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased. In order to withdraw further winnings you should play more in our casino. We apologize for the inconvenience. In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here. Best regards, James Corton Finance Department
Status solved Resolved
€405