Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
wfm316 submitted a complaint.
WinPalace Casino responded.
AskGamblers responded.
wfm316 responded.
wfm316 responded.
Solved successfully.
WinPalace will not pay and has done unauthorized withdrawals
WinPalace has refused to honor withdrawal requests of $1,700.00, $1,300.00 and $1,700.00 due me from my account with them.
On 12/6/11, I discovered that WinPalace has submitted EIGHT (8) withdrawals of ~ $100.00 each with a "foreign transaction fee" for each withdrawal.
They have not responded to my requests for rectification and return of my money.
Can you help with this?
Thank you.
hi wfm316,
our finance is in direct contact with you, why do you need my help? they will solve your issues.
let me know if you'll need assistance in the future on other issues.
regards,
rick
Is there any news? Are all the withdrawals have been payed out?
Hello All: As of 12/19/11, still no payouts, this request from WinPalace has been for 31 days now. Thirty one days!
Finally paid...34 days later....
Thank you to AskGamblers for your help!
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