Complaint status

Complaint solved successfully!
This is what I call professional and responsible Customer Support.

Keep up the good work!

Complaint History

boomr6 submitted a complaint.

WinPalace Casino responded.

boomr6 responded.

Solved successfully.



WinPalace Installments

Posted: 12th August 2010, 1:39 PM by boomr6

I played with cash. I won 3,000 dollars which I submitted for a withdrawal....which is the max amount per week you can withdraw. At the time of the request I had an additional 4,000 in the account which I have subsequently lost. I just got a note that 1,000 of the 3,000 was approved and that I could resubmit another request for the 2,000 which of course will take another two weeks and there is no promise that when that is done I will get the full amount......as they reserve the right to pay in "installments" which means this could go on forever. I just want my 3K. If I get that then I will play with them some more, but as a pretty new customer, I wanted to check the full circle of the system before depositing more money. Thanks

Hi,

Player’s problem solved, I just received a message from wp support that player was credited the rest of his balance.

Regards,
Rick

Yes. I received a 1000 dollar payment in my bank account today, and they have notified me that they have approved the balance for wiring into my account within the next few business days. I am very pleased with Win Palace and with your support to the extent that you provided me assistance. Thank you very much Askgamblers and Win Palace.

MM

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