This is what I call professional and responsible Customer Support.
Keep up the good work!
gamble123 submitted a complaint.
WinPalace Casino will not pay my winnings
I have recently submitted a faxback form to WinPalace Casino and it has been over 10 business days. I have responded back to their Finance Department and they will not respond. If want to not get paid, received horrendous customer service and an overall bad experience play at WinPalace casino, otherwise I would steer clear of them.
thank you for your message.
we will check and get back to you ASAP
This issue is still not resolved. The faxback form has been approved, but by time it was approved, I could not withdraw any money because their slot machines had taken it all back. They have not apologized for the time it took to get the faxback setup or offered to do anything. AVOID THEM AT ALL COSTS.
I don't understand your claim? you accuse the casino because you played your winnings trying to win more instead of waiting for your cash out?
the casino cant control your actions , you alone have the responsibility for your money.
Still no apology regarding the time it took to resolve the issue with the faxback form and also no acknowledgement of the problem. I have been a good customer of your casinos and spent thousands with your casino and this is how you treat a VIP Customers. Wow, thanks for nothing.
You have my apologies for the delay, i will contact the WP casino manager to try and resolve this issue on a way that will be accepted on your end as well.
they will contact you shortly.
Please have them call me directly.
i noticed the WP CS contacted you and sent you a nice offer.
did we sort this issue to your satisfactory?
I did not talk with anyone at the casino.
The other issue has been resolved, but now WinPalace is discontinuing their VIP points promotion. I am trying to deposit and get points toward the VIP rewards structure, but they discontinued the program.
i'm happy your first issue was resolved.
please send me an email explaining the new issue and we will resolve this as well.
Can you please advise if you are going to update the last debit/credit card I sent you via email? I sent you the pictures so you can add it to my faxback form so we don't have the issue of not getting paid when I do win something at your casino. I have not heard back from you or my casino manager. I do not want it to take another week for the faxback form to get updated. This issue is not resolved.
Finance updated me that your new CC is updated.
please confirm you received confirmation from them
Issue is resolved. Please close this issue.
Nice to hear that! Case solved!
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