WinPalace Casino - Taking too long to approve account for withdrawal

UNRESOLVED
posted on April 11, 2013.

I have emailed my application and documentation for approval for withdrawal to the faxback email on 2/18/2013. I received a email from Beth in the finance dept stating she needed a color copy of my drivers license and debit card. I sent that email to her on 2/18/2013. I also sent it again to Beth on 2/19/2013. Then on 2/20/2013 I received a email from Lori in the finance dept stating "Unfortunately we haven’t received the copy of your ID, Please send it back to me attached to an email and I will approve your faxback" , I sent the same email on 2/21/2013 to Lori indicating in the Subject line that it was the color copy of my drivers license and debit card. I then sent an email to Lori again on 2/24/2013. Still heard no response. I chatted with Robin online and she told me to send the email to her and she would make sure the finance dept gets it. So I sent the email to her on 2/28/2013 and she confirmed that she received the email. I have a copy of the online chat. Still no response. I then called the customer service dept and spoke with a supervisor name Jonathan, he told me to send the email to him and he will make sure the finance dept gets it. I sent him the email on 3/7/2013 and he said he would call me back with a confirmation. Never did hear from him again. I spoke with Adrianna through online chat and she told me to send the email to her. I sent the email to her on 3/27/2013 and she assured me that she will get the email to finance dept. I have the copy of the transcript from that chat. Received a email on 4/1/2013 from Abby in the finance dept stating "We thank you for sending in the required documents, however, before we can approve your account we must ask you to provide us with copies (Front and back) for Master Card #5604 which you have last used on 12/30/2012." I sent her that email on 4/1/2013. I also sent the email to the faxback email and received a response that my email was received on 4/4/2013. I even emailed Abby asking for a response and I have heard nothing. This is the most ridiculous customer service I have ever had to encounter. It has been 52 days of sending email after email after email in order to get my account approved for withdrawal. I have sent 9-10 emails to 6 different people. My account should have been approved by now. This needs to get resolved ASAP!!!!