WinPalace Casino - slow

UNRESOLVED
posted on July 12, 2013.

I paid and played for a couple of months with Winpalace overcoming some ridiculous play through requirements. At the end of it I won $2200 and it was "withdrawable". I submitted request for $2200 on June 22 with all required docs. They took 3 days to approve so on June 25 I got a birthday present. They sent an email that said my papers were in order and in 5 days I would receive $2200. Well on July 3 $1700 showed up in my account and an email that said congratulations we are sending you $500 within 5 days. I immediately made 2nd withdraw request for $1700. July 11th I get an email saying congratulations we are sending you $500 within 5 days. $1200 shows back up in my account. I made another request for withdraw for $1200. Still today have not received a dime.

Adrianna and Robin are in finance department and neither can tell me when I will see my money. They just keep telling me to read the contract concerning payouts. I wish I had before I invested time and money with this site.

Can you help me?

Bill Larrabee

posted on July 23, 2013.

Hello,

wire was sent with external company and we are checking for status.

we will keep you updated

regards,

Rick

posted on July 24, 2013.

I have not received anything. Now they tell me 2nd wire of $500 is lost. Have 3rd request of $500 pending but no word. Just made request for remainder of $700 in my account and lord only knows when I'll hear about that. Please continue to assist me in this matter. You can clearly see how long this has taken to not see even a $1.

AskGamblers
posted on August 1, 2013.

This complaint was reopened by the submitter's request.