WinPalace Casino - Questionable Payout Process

UNRESOLVED
posted on August 16, 2013.

I have not received specific details regarding the payout of my winnings. I did not play with a bonus; therefore, my winnings were not subject to any playthrough terms. I completed the required Faxback documents of which the Finance Dept. Rep. confirmed. I contacted WinPalace's Customer Service Dept seeking clarification regarding the Faxback Document process. To date I have not received an approval. WinPalace's policy states withdrawals will be paid in installments within 5-10 business days. After reading several posts on this website, I have some concerns. On Aug. 12, 2013 I requested a $3k wire transfer and I still have approx. $4700 dollars to request. I played fair and square and expect to receive my winnings. I have screen shots, email correspondence and a copy of WinPalace's published withdrawal policy and procedures. I was also told Faxback documents could NOT be submitted by fax. Please help me.

posted on August 27, 2013.

Hello,

Finance department alerted me that payment is on the way .

please confirm once you have received it

regards,

Rick

posted on August 27, 2013.

Thank you Rick for your assistance. Please provide specific details regarding the "payment being on the way". I would to know how much I am being paid and by which payment method.

posted on August 29, 2013.

Rick I received a $500 payment today (8/29/13). To date, I have received a total of $1000. I understand the first installment is typically $500; however, I do not understand why the second withdrawal request was decreased from $2500 to $500 without any explanation. I have $6700 to collect. My deposits were accepted and approved within minutes. Why does the payout process take so long? Please assist.

posted on February 18, 2014.

Hi,

Please let me know if this issue was solved. If not, please provide the username so I can check with the casino where we are standing.

Bests