WinPalace Casino owes me 710.00

UNRESOLVED
posted on March 25, 2013.

winpalace claims i played unauthorized games on bonus. Withdraw amount was 760.00.this is there email. In essence, as you have played games that are excluded (played BlackJack, Texas Hold'em Bonus Poker & War) from your bonus that you took on (May 16 2011) we are unable to process your withdrawal request. The list of excluded games for each bonus is always available at the cashier screen for view, as well as other terms and conditions of that bonus during the playthrough.

Your account balance has returned to zero as stipulated clearly in the terms and conditions on our website and your initial deposit of $50 has been reimbursed into your player account.

i won no money in any other games other than slots