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Don't pay my money


I have played for sometimes in WinPalace Casino, I lost about 4000 dollar and I had 500 dollars left to play, now I know the casino is all fraud and I want to take my 500 dollars back, my withdrawal approved on the 23rd but I have not recieved my money yet, they lock my account and they don't have even any reason not to give my money, i saved all the chats with the live chat and they say contacct the finance dep. I have contact them and they don't respond, now I would like to get all the money back since the whole casino seems fraud.

I have deposited about 4000 dollars in this fradulant casino.

The 500 dollars that I want, it is not even a wining money..it is my own. and I have never recieved any bonuses or anything to stop me from withdrawing.

Disputed Casino WinPalace Casino
Amount $500

Discussion

User name

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

User name

Dear @shawndds,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name

Dear @shawndds,

Please let us know if there's an update regarding your ongoing complaint.

User name

Hello,

your deposits has been refunded to your account, you will see it within the next 10 business days.

regards,

Rick

WinPalace Casino Complaint Stats

Resolved 36 / 86
Avg. Amount $861
Avg. Complaint Duration 78 days
Avg. Response Time 3 days

WinPalace Casino Complaints

See all complaints for this casino
405 Euros Payment declined
Last year (november/2014) I made a withdraw requested that was denied with the "90 business days review" excuse. So, i wait untill the end of this process and made a new withdrawal request in the amount of 405 Euros on 28/04. Two weeks later I received an email from James Corden, from the financial department, saying that "we could not approve your last withdrawal request since your activity in our casino recently has dramatically decreased." I really need your help to get my money. Here are the emails sent to me by them: [email protected] 27-11-2014 Para: ****@hotmail.com [email protected] Dear Miguel, I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account. This process might take up to 90 business days. As soon as we have any updates regarding your account we will inform you via email. We are sorry for the inconvenience. Sincerely, James Corton Finance Department De: [email protected] Enviada: terça-feira, 12 de Maio de 2015 10:42:21 Para: ****@hotmail.com Dear Miguel, Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased. In order to withdraw further winnings you should play more in our casino. We apologize for the inconvenience. In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here. Best regards, James Corton Finance Department
Status solved Resolved
€405