Complaint status

Complaint solved successfully!
This is what I call professional and responsible Customer Support.

Keep up the good work!

Complaint History

shawndds submitted a complaint.

WinPalace Casino responded.

AskGamblers responded.

AskGamblers responded.

AskGamblers responded.

Solved successfully.



WinPalace Casino don't pay my money

Posted: 5th March 2012, 2:56 AM by shawndds

I have played for sometimes in WinPalace Casino, I lost about 4000 dollar and I had 500 dollars left to play, now I know the casino is all fraud and I want to take my 500 dollars back, my withdrawal approved on the 23rd but I have not recieved my money yet, they lock my account and they don't have even any reason not to give my money, i saved all the chats with the live chat and they say contacct the finance dep. I have contact them and they don't respond, now I would like to get all the money back since the whole casino seems fraud.
I have deposited about 4000 dollars in this fradulant casino.
The 500 dollars that I want, it is not even a wining money..it is my own. and I have never recieved any bonuses or anything to stop me from withdrawing.

Hello,

your deposits has been refunded to your account, you will see it within the next 10 business days.

regards,

Rick

 Any updates from the submitter here?

 Can you update us before closing this complaint as solved?

 Alright. This case is solved!

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