WinPalace casino- Account Closed and Winnings Voided with no Explanation!

UNRESOLVED
cyharris United States
posted on July 21, 2013.

On Jully 7, 2013, I won a significant amount of money playing on my I Phone. I spoke to Amy Richards at 11:15 p.m. on Live Chat about what I need to do to withdraw my winnings.

I completed the Faxback Form and submitted the documents as requested. On 7-10 at 2:21 a.m. everything was authorized. Then I received another e-mail at 2:24 a.m. from Adrianna in Accounting who said my account was approved and I can make the withdrawal rrequest. On 7/10 at 12:49 p.m., Adrianna Van De Kamp, sent me a congratulations e-mail and said that withdrawals are approved within 5-10- business days. While I was waiting, to hear from them, I played with the rest of the money that I could not withdraw ($3,000) limit per week. I turned that money into $20,000. I stopped playing at that point. Then on 7-15 at 4:10 a.m.I received an e-mail from Adrianna that said: Please be advised that we issued you a refund with us and closed your account! I was shocked. I immediately wrote back and asked 'What refund and why close my account? What about my $23,000?

On 7-15 at 4:10 am I got another email from Adrianna: "Your account was closed due to security risks and I am afraid I have no further insight into this matter. As for your winnings, they have been made void and we refunded your deposits. I asked for more information. Has my identity or credit cards been compromised. I tried to find out more .She said that my identity was safe, but my account was closed since it posed a security threat to the casino. I asked how and she said "I have no further insight into this matter. On 7-16 at 7:28 p.m. I wrote, if you don't have any insight into this matter, kindly direct me to someone wh does. Today is 7-21-13 and I have not hear another word. Thank You