WinPalace Casino - 405 Euros Payment declined

RESOLVED
migarouca Portugal
posted on June 7, 2015.

Last year (november/2014) I made a withdraw requested that was denied with the "90 business days review" excuse. So, i wait untill the end of this process and made a new withdrawal request in the amount of 405 Euros on 28/04.
Two weeks later I received an email from James Corden, from the financial department, saying that "we could not approve your last withdrawal request since your activity in our casino recently has dramatically decreased."
I really need your help to get my money.


Here are the emails sent to me by them:

[email protected] 27-11-2014
Para: [email protected]
[email protected]

Dear Miguel,

I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account.

This process might take up to 90 business days.
As soon as we have any updates regarding your account we will inform you via email.
We are sorry for the inconvenience.

Sincerely,
James Corton
Finance Department

De: [email protected]
Enviada: terça-feira, 12 de Maio de 2015 10:42:21
Para: [email protected]

Dear Miguel,

Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased.

In order to withdraw further winnings you should play more in our casino.
We apologize for the inconvenience.
In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here.

Best regards,
James Corton
Finance Department

posted on June 9, 2015.

Hello migarouca,

Could you please tell me your username with WinPalace so I can check your account?

Thanks

Anita

migarouca Portugal
posted on June 9, 2015.

Hi Anita,

My username with WinPalace is migarouca.

posted on June 10, 2015.

Thank you
I will check it with finance department and get back to you shortly with more information
Anita

posted on June 11, 2015.

Hello,
I was informed by finance team that your withdrawal has been approved.
Please confirm when you receive the funds.
Thank you,
Anita

migarouca Portugal
posted on June 11, 2015.

Hello,
I can confirm that i received my 405 Euros today.
Thank you for your assistance in this matter.

Regards,
Miguel