WinPalace Casino - Winnings taken away without explanation

RESOLVED
posted on July 1, 2014.

Its really simple, I was playing roulette and doing ok, winning some. So I withdrew 300 and continued playing. Won more and was about to play when I see that my balance is at 99 dollars instead of 400. I chat with support person and she tells me that my winnings have been cancelled and the withdrawl has been denied, after 10 days of waiting, because I was using some method that isnt allowed. I asked what method, then got transferred to a manager and again asked what method. Again I received no answer and instead was told that the decision came from a higher department and there was no explanation. They screwed me out of my winnings and cant even tell me why!!

posted on July 1, 2014.

Hi Juan,


please let me know your username so I can take a look into it.
It looks like you used a bonus that was unavailable for roulette. Please send me the information so I can update you asap.

Best regards,

posted on July 1, 2014.

Hi Juan,


I just checked with our brand manager and they informed me that you used the Martingale method to play at Winpalace. This method is against our policy and terms and conditions. Therefore all the winnings generated by the use of this method are voided.

For more information about Winpalace terms and conditions, please refer to this paragraph:

"19. WinPalace reserves the right to withhold play and/or payment: (a) from any party that WinPalace deems as fraudulent or false. (b) If you are found cheating or if it is determined by WinPalace that you have used a system or machine, be it an additional computer, additional software or otherwise. Also any system used to circumvent the natural randomness of our systems and or collection of data to or from the gaming server for analysis purposes during real money play. (c) The source of the funds used by User for gambling on the Internet through the application of the software is not illegal"

Ill send this complaint with the proper information to the askgamblers team to analyze and take the proper measure.

posted on July 2, 2014.

What is the Martingdale method? I didnt use any method, I used common sense. And please explain how you know I used any method? You have proof of some sort? I would love to see that proof. As far as I can tell, I got screwed because I won and you dont want to pay. Also, the amount is wrong, I made a 300 dollar withdrawl and had 400 dollars in my account. All but 99 dollars of that has been taken away. Once again with no evidence of any kind. Incidentally, I still have not received my money back for all the deposits I have made. If your site is unwilling to pay for players winning, then that is unfair and has to be illegal.

posted on July 2, 2014.

Hi Juan,


before playing or applying any method in any casino, you need to read the terms and conditions to see if its valid. I sent all the information to the askgamblers team in order to proceed with this case.

I wont be able to help.

Best regards,

Clara

AskGamblers
posted on July 5, 2014.

We got necessary information from the casino, so we considering this complaint closed.