Video Slots Casino - Winning spin not credited, been lied for three months

RESOLVED
zerben Sweden
posted on April 28, 2015.

3 months ago i played on Videslots, i had a really bad streak but kept on playing. Well, i played the slot super 80´s with a 4 € bet, and then first three rows were filled with wilds, and just as i saw the 4:th weel stop with wilds, i got " Script error" so i had to restart the game and the spin was gone. Now, i asked about to se the logfile and Viedoslots said they will come back to me, now this was three months ago. I tried to contact them again but they gave me the same answer, " We will get back to you" ?
i waited 3 months and still have the same answers. i just want to see what happend on that spin and get my winning spin payed!!
Unfortunately i didnt take a "print-screen"
But i have played online a looong time and i know when its a software glitch, this was one

posted on April 29, 2015.

Hi zerben,

Netent has confirmed that you did not win anything on this particular spin. They sent us the spin and if you want I can email it to you.

All the best.

// Philip

zerben Sweden
posted on May 3, 2015.

Well
you keep saying that i made a bet of 0.31€ nd its not that spin im interested in
Its at spin a made with 4€
But i see now its impossible to argue with you. Since you can tell any lie ýou want and keep saying i made a bet of 0.31€

No! VS is not a serious site and im telling you.,..

AskGamblers
posted on May 7, 2015.

Dear @zerben,

Please refrain from using offensive language during the complaints process. Your last comment has just been edited and insulting words were removed

AskGamblers
posted on May 7, 2015.

Dear Video Slots,

Could you please send us the official NetEnt report regarding player's spin in question.

posted on May 8, 2015.

Hi,

I will send you the reply from Netent.

Best regards,

Philip

zerben Sweden
posted on May 10, 2015.

looking forward to it, to see all spins on super 80´s on the 10/01/15

AskGamblers
posted on May 13, 2015.

Based on the complete game-log from 10/01/015 which Video Slots sent us, we can confirm that player never made a bet worth 4 credits on the video slots The Super Eighties. Player's highest bet while playing this slot was 2 credits and lowest - 0.31. No software errors or glitches had been recorded and reported by NetEnt during the aforementioned player's session. We were assured by Video Slots management that all relevant logs and files were sent to player. Therefore, we consider this case as Resolved.

This complaint is now officially closed.